Application Support Analyst

Havasu Regional Medical Center

Job Title: Analyst, Application Support

Job Type: Full Time

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Havasu Regional Medical Center is a 171-bed hospital that offers a broad scope of services in major medical disciplines. A medical staff of more than 33 affiliated physicians represents a broad cross-section of expertise in 31 medical specialties.

Where We Are:

Lake Havasu City has earned the reputation as the outdoor recreation mecca of the southwest. Blessed by an ideal climate, captivating scenery, beautiful yet rugged mountains, tranquil desert and the azure waters of the Colorado River, Lake Havasu's 45-mile long lake is an oasis of natural beauty. Come live where others only get to vacation.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more€¦

Position Summary:

The Application Support Analyst is responsible for the design, implementation, oversight, and ongoing management of the software applications associated with ongoing hospital operations. The primary goal of the application support analyst is to ensure excellent functionality, performance, reliability, security, fault-tolerance, and operational continuity of the hospital's applications, and all the IT-dependent business functions for which they exist.

The application support analyst will communicate effectively verbally and via written forms. Additionally, analysts will demonstrate and maintain industry specific knowledge and judgment associated with the specific area of expertise.

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS
General Responsibilities:
• Install, configure, support, and maintain software applications as assigned.
• Work with departmental staff and super-users to continuously optimize and improve the functionality of the hospital applications.
• Develop and maintain documentation of all applications, databases, interfaces, and associated services to facilitate the management, optimization, expansion, and troubleshooting of the hospital applications.
• Develop and maintain adequate configuration documentation to ensure rapid deployment or repair of existing software components to ensure business continuity.
• Work to ensure excellent application security of all protected information in accordance with hospital policies and procedures, including those defined by HIPAA and other industry standards.
• Monitor software capacity, performance, and lifecycle to ensure continuity of adequate functionality.
• Research and recommend new technologies to facilitate the performance of the hospital's business objectives.
• Ensure that all software and associated workflows meet hospital and industry standards.
• Undertake routine preventative measures to implement, maintain, and monitor software security and performance.
• Provide input for projects, including training and information to individuals on tasks and projects which include a software component.
• Analyze and resolve faults, including those of both major and minor impact to the hospital application, utilizing the tools and documentation standards defined by departmental policies and procedures.
• Work with other departments, including those within and outside the IT&S department, in fulfillment of hospital tasks and projects.
• Monitor the use of software resources by hospital employees, to ensure compliance with hospital standard use policies.

Daily Operations:
• Resolve assigned support and service requests in a timely, effective, and courteous manner; utilizing tools and documentation as defined by policy.
• Perform maintenance activities in pursuit of all general responsibilities specific to position.
• Participate in assigned meetings, committees, etc. in accordance with assigned responsibilities.
• Participate in projects at a level in accordance with respective job responsibilities.
• Contribute to the departmental knowledge base, to improve documentation of existing systems and problem resolutions.
• Coordinate productively with other hospital employees, including those within and outside the IT&S department.
• Provide routine updates for ongoing tasks and projects to stakeholders, in accordance with IT&S policies and procedures.
• Identify, research, and work to implement areas of improvement within the assigned areas of expertise.
• Provide excellent customer service to all stakeholders who rely on service from the IT&S department.
• Maintain excellent industry knowledge respective to the area of expertise.
• Complete tasks in a timely and effective manner as assigned.
• Serve as subject matter expert on multiple fundamental department specific focus areas, as assigned by management.
• Act as general support for hospital applications.
• Act as specialist support for multiple large departments and their respective applications.
• Act as support or project coordinator for larger tasks, issues, and projects assigned.
• Coordinate service-line support on behalf of the IT&S team for major issues or projects, as assigned.
• Participate as a subject matter expert in assigned projects, successfully delivering on significant task loads with minimal management input.
• Direct work team for a project, as assigned by PM or manager.
• Serve as project manager for application projects.
• Serve as project manager for IT projects which impact multiple departments, including those outside of IT.
• Act as back-up for IT&S Support Manager as assigned.
• Serve as escalation point for junior staff.
• Provide training and mentoring to junior staff on a continuous basis.
• Coordinate and manage technology project initiatives to successful completion.
• Investigate and recommend new software solutions.
• Successfully identify, propose, and implement software initiatives which address the business needs of the hospital in a measurable way.
• Cultivate industry presence via a recognized industry organization.

Minimum Qualifications:

Education:

• Degree in relevant field, or equivalent experience is required.

Experience:

• Significant Industry specific training required.
• 6-20+ years of experience as an application support analyst required
• Industry specific professional-level certification or greater required, although significant relevant job experience may be substituted.
• Demonstrated skillset in multiple relevant technologies\ applications required
• Demonstrated customer service and communication skills required
• Demonstrated capability of delivering successful projects of a significant scale required
• Demonstrated capability of successfully delivering major IT initiatives required.
• Demonstrated industry presence desired.

EEOC Statement:

Havasu Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.