Financial Counselor

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Saint Mary's 170-bed acute care hospital is a Level III Trauma Center and offers a variety of inpatient and outpatient services, including cardiology, gastroenterology, endoscopy, women's services, intensive care, inpatient rehab services, medical imaging, sleep medicine, pulmonology and urology. At Saint Mary's, we continually invest in technology to deliver a comprehensive range of services that set us apart as a leader in healthcare for the River Valley.

Where We Are:

Russellville, overlooking 34,000-acre Lake Dardanelle and the Arkansas River, is renowned for its bass fishing and a state park has two locations providing everything needed for an enjoyable outing. Mount Nebo State Park offers spectacular views of the River Valley. Arkansas Tech University provides cultural and sporting events throughout the year.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Personal and career development opportunities
• And much more€¦

Position Summary:

A Financial Counselor maintains and processes all assigned patient accounts and counsels patients regarding the admitting and discharging processes and payment alternatives. Work is of a confidential nature. Responsibilities include:

• Counsels patients (or responsible parties) to establish payment method.

• Contacts patients, in advance of admission, to obtain missing information, particularly patient's signature for accepting obligation to pay.

• Estimates and informs patient of portion of bill which must be paid directly.

• Establishes a payment for patients unable to pay the estimated portion of bill upon discharge. Identifies and reports to manager patients with whom payment difficulties arose in the past.

• Ensures completeness of pre-admission and admission information, following through as needed, to obtain and document missing information/signatures prior to patient's admission date.

• Checks for, and identifies patients with histories of payment problems, and informs supervisor of any found, prior to patient's admission date.

• Accurately interprets insurance policy provisions and calculates self-pay portion of patient's bill based on expected length of stay and services rendered, so that final accounting of self-pay amount is within a reasonable variance from estimate.

• Prepares daily cash report and submits to Cashier with collected monies and copies of Relay

• Other duties as assigned
  

Minimum Qualifications:

• High School Diploma required; advanced education preferred.
• Proficient in use of software programs.
• Excellent customer service and telephone skills are a must.
• Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required.
• Hospital or medical business office experience preferred.
• Medical terminology preferred.
• Familiarity with organization and functions of each hospital department
• Ability to work varying shifts (evenings, weekends, holidays)

EEOC Statement:

Saint Mary's Regional Health System is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.