People Services Manager

Your experience matters

At Rehabilitation Hospital of Wisconsin, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

About Us

People are our passion and purpose. Rehabilitation Hospital of Wisconsin is a 40 bed hospital located in Waukesha, WI and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters

How you'll contribute

The People Service Manager is responsible for all People Services (Human Resources) functions within the hospital including recruiting, hiring, orienting and training employees. Also is responsible for benefits, safety, and worker's compensation and backups of all payroll functions. Ensures that all Human Resource practices meet the guidelines and specifications of all state and federal laws. This is a hands-on HR role with ownership of all facets of People Services.

Essential functions:

• Demonstrates excellent customer service skills in assisting patients and visitors in a prompt and courteous manner.
• Reviews all patient, family or other written concerns regarding the Facility, staff and/or program according to policy
• Organizes and prepares materials for various meetings as required.
• Investigate patient concerns, take actions and provide mediation toward problem resolution in a timely manner
• Tracks and trends all patient feedback, reporting results to Director of Quality.
• Support the commitment of our Facility in adhering to Federal, State, and local rules and regulations governing ethical business practices for healthcare providers.
• Assists with medical record audits and spot checks to monitor regulatory compliance and documentation quality.
• Collects incident reports; records, analyzes, investigates data and reports to Quality Director.
• Assist QA Director with projects that improve care for all patients across facilities.
• Performs safety rounds on the units at facility to identify risks and safety concerns and reports these to unit supervisor immediately and to QA
• Director as soon as possible.
• Support the commitment of our Facility in adhering to Federal, State, and local rules and regulations governing ethical business practices for healthcare providers. Maintain patient confidentiality as outlined by HIPAA/42CFR Part II.

Qualifications and requirements

™¦ Bachelor Degree in Human Resources or other related degree or nearing completion of the degree.

™¦ Position requires a high level of proficiency normally acquired through three to seven years of progressively responsible work experience.

™¦ Working knowledge of all state and federal laws related to the Human Resources Field.

Essential Functions:

™¦ Demonstrates thorough knowledge of the facility's history, mission, services and organizational structure.

™¦ Work closely with management team to reduce turnover, increase employee engagement and promote the Core Values.

™¦ Demonstrates the ability to handle multiple assignments, balance priorities, makes decisions quickly.

™¦ Screens all applicants to ensure they meet Hospital hiring guidelines and ensures OFCCP compliance and fair hiring practices.

™¦ Develops and evaluates recruiting resources and strategies including but not limited to, recruitment ads, attend job fairs and network with regional employment agencies and schools to recruit highly qualified candidates to fill open positions.

™¦ Analyzes relevant market factors, including compensation packages, shift differential and sign on bonuses and along with Controller and CEO, ensures a fair and equitable merit process.

™¦ Works with CEO, leadership team and corporate compensation teams to determine salaries, compensation issues and other human resources policies and procedures.

™¦ Assists in orienting and training all new employees. Responsible for creating and maintaining employee personnel, education and medical files.

™¦ Reports all workers compensation cases to insurance carrier and OSHA. Responsible for managing all aspects of workers compensation.

™¦ Responsible for employee evaluation process. Assists managers in completing and presenting these evaluations to employees.

™¦ Responds to all request for information from unemployment office and all other government agencies. Attends unemployment, workers compensation and EEO hearings when required.

™¦ Oversees payroll functions and acts as backup to Payroll Coordinator.

™¦ Responsible for Employee Relations. Works directly with Managers with all employee issues. Is responsible to ensure that Hospital policies and procedures are adhered to and promoting an open door environment.

™¦ Responsible for Employee Benefits including presenting all benefits to employees at hire and during open enrollment. Working closely with corporate benefits department on issues and problems when needed.

™¦ Other duties as assigned.

EEOC Statement:

Rehabilitation Hospital of Wisconsin is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.