Patient Access Representative, Senior

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. National Park Medical Center, a 163-bed full-service hospital, is a forward thinking, innovative hospital where trust, teamwork and technology come together to make a positive difference in the health of our community and region.

Where We Are:

Live where others only get to vacation€¦Hot Springs, located in the gently rolling Ouachita Mountains, offers a unique combination of natural beauty, cultural life, and historical interest. With numerous outdoor activities, art galleries, local shops, and diverse cuisine, Hot Springs has something for everyone.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Short-term and Long-term disability 100% paid for by the company
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Loan repayment, tuition reimbursement and scholarship opportunities for qualified candidates
• Professional development opportunities, apprenticeship programs, and certification assistance
• And much more€¦

Position Summary:

This position will be located within ER Admissions and is a Registration Lead role. It will include reception and registration of patients, inputting room/status changes, performing switchboard duties as required and other clerical duties associated with this position. It also includes reviewing updates with the team and assisting with any training for new hires or new processes. The expectation is to perform these duties while working to maintain a positive environment, both independently and as a team member.

Minimum Qualifications:

Education - High school diploma or equivalent required.

Required Skills - Excellent organizational, communication, interpersonal and problem-solving skills. Knowledge of third-party payer admissions and registration requirements, as well as general understanding of medical terminology and procedures

Minimum Work Experience - Previous clerical, collections and credit experience; knowledge of healthcare accounts receivable billing and collections, experience with automated systems applications

Minimum 2 years' experience supporting hospital patient access staff. Experience with training staff and developing training curriculum material. Ability to work with multiple lines of leadership, excellent written and verbal communication skills, demonstrates understanding of health care as it relates to Patient Access and Registration, ability to set priorities and multi-task, ability to maintain composure when faced with difficult situations, must be able to handle confidential situations with tact, ability to work with computers, electronic devices, telephones and fax machines.

EEOC Statement:

National Park Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.