Analyst, Systems (Evening/Night shift)

Job Summary

The NOC Systems Analyst monitors, maintains, and troubleshoots Lifepoint Health's enterprise network systems to ensure optimal performance, security, and availability. This role primarily supports evening and night shift operations in a 24x7 environment. Key responsibilities include using network monitoring tools to detect and resolve issues, performing routine maintenance and updates, configuring hardware, and collaborating with IT teams to optimize the network infrastructure. The analyst also provides technical support, documents network configurations, and responds to alerts and outages to safeguard company data and ensure business continuity.

Minimum Education

• Associate degree in Computer Networking or equivalent work experience

Minimum Work Experience

• At least 1 year of experience supporting and monitoring network systems, servers, or storage in an enterprise environment
• Previous NOC experience strongly preferred

Required Skills & Qualifications

• Technical knowledge of TCP/IP, routers, switches, firewalls
• Experience with network troubleshooting and security best practices
• Certifications: CCNA or CompTIA Network+ preferred
• Strong problem-solving, communication, and analytical skills
• Ability to work independently in a fast-paced environment
• Experience with ticketing systems (e.g., ServiceNow, HP Service Manager, Cherwell)
• Familiarity with Microsoft Office Suite (Word, Excel, OneNote)
• Experience with monitoring tools (e.g., Microsoft SCOM, Tivoli ITM, SolarWinds Orion, LogicMonitor)
• Basic understanding of broadband/fiber circuits, DHCP services, LANs
• Knowledge of Microsoft server operating systems
• Working knowledge of Cisco devices; Fortinet experience preferred
• Excellent written, verbal, and interpersonal communication skills
• Ability to provide remote support and guide end users through troubleshooting

Essential Functions

• Monitor LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications
• Use performance monitoring tools to detect outages, failing equipment, and network performance issues
• Respond promptly to incidents, outages, and performance alerts
• Categorize and escalate issues based on business impact
• Notify customers and third-party service providers of issues and remediation status
• Troubleshoot remote site outages and coordinate with ISPs and network engineers
• Coordinate replacement and configuration of failed network equipment
• Schedule tech dispatches with third-party vendors for remote site troubleshooting and equipment replacement
• Document all troubleshooting steps, resolutions, and escalation processes
• Manage physical access to the Louisville Data Center, including vendor and IS personnel access
• Administer corporate printers and print queues, including DHCP reservations, DNS records, and printer configurations
• Execute basic server management tasks via VMWare or RDP
• Support multiple technical teams in a 24x7 operational environment, with a focus on evening/night shift coverage
• Coordinate network cutovers and upgrades to minimize service disruptions
• Collaborate with corporate IS departments to improve network functionality and identify underperforming equipment

Collaboration & Support

• Work with other IT departments and vendors to optimize network performance and isolate interruptions
• Provide technical expertise and support for network-related incidents
• Maintain accurate documentation of network configurations, procedures, and troubleshooting steps
• Manage vendor coordination and hardware support
• Serve as a key contact for customer inquiries and issue resolution

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.