Benefit Advisor

Memorial Medical Center

Job Title: Benefit Advisor
Job Type: Full Time
 

Reports to: Patient Access Supervisor
FLSA: Non-exempt

 

Your experience matters  

Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others.

 

How you'll contribute
The Benefit Advisor advises patients and/or guarantors of their benefits, financial responsibilities and secures payment of patient's liability. Must maintain confidentiality of information obtained on the job.

Essential Functions

• Greets patient promptly upon arrival using appropriate scripting and always with a smile.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Secures payment of estimated patient liability.
• Follows internal cash control procedures when securing payment(s) of estimated patient liability.
• Visits all in-house self-pay patients, evaluates their eligibility for Medicaid or other indigent programs.
• Visits all in-house patients with an estimated patient liability to explain insurance benefit information and estimated patient liability.
• Works closely with outside agencies and/or vendors in assisting patients applying for Medicaid and/or State aid.
• Assists patients and consumers in apply for Health Insurance Marketplace insurance.
• Able to provide coverage to other areas of registration when necessary.
• Performs other tasks as assigned.

Minimum Qualifications

Education:

• High school diploma or equivalent Required.

Skills & Experience:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Auditory skills, effective verbal & communication skills, hand/finger dexterity, critical thinker, ability to type 30 WPM with high degree of accuracy.
• Typical Physical Demands: Requires prolonged sitting and some bending, stooping, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
• Requires lifting papers or boxes up to 50 pounds occasionally. 
• Work is performed in an office environment and involves frequent contact with staff and the public.

Work Experience:

• Requires 3 months on the job training.

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:   

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. 
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. 
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. 
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). 
• Professional Development: Ongoing learning and career advancement opportunities. 
   

More about Memorial Medical Center

Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.

Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.