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Senior Analyst, Business Systems - Remote

Brentwood, Tennessee

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Success within a company doesn’t just happen. It requires committed teams of talented people who understand and embrace an organization’s goals and work together at the highest level to achieve them. As a member of the Health Support Center (HSC) team, you’ll work collaboratively with a great group of people to serve Lifepoint’s diversified healthcare delivery network of hospitals and care sites across the nation. We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who share in our commitment to our mission: Making communities healthier.

  • Job Type: Full-time
  • Remote: Yes
  • Glassdoor Reviews and Company Rating

Success Profile

What do you need to be successful at Lifepoint Health? Here are the top traits we’re looking for:

  • Analytical
  • Compassionate
  • Problem-solver
  • Collaborative
  • Goal-oriented
  • Thoughtful

“I have been with Lifepoint for 3 years and have been fortunate to grow within this great company. I feel valued, I work with amazing colleagues, and I enjoy coming to work every day!”

MikeManager, HITS Information Security
mike

Benefits

  • Competitive pay

    We offer competitive pay for all employees based on the market, role, skill set and experience.

  • Growth opportunities and succession planning

    Our succession planning initiatives identify an internal bench of top talent and offer development opportunities to prepare them to fill crucial roles in the organization as they become available.

  • Insurance (for eligible employees)

    We’re committed to you and your family feeling supported and secure – our benefits include medical, eye, prescription, life insurance, and more.

  • Collaborative work environment

    We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who work together to advance our mission – making communities healthier.

  • Paid time off (for eligible employees)

    At Lifepoint, we believe in a strong work-life balance and offer competitive paid time off.

  • Employee Assistance Program (EAP)

    As a Lifepoint employee, you and your family will have access to counseling and relationship support, legal services, financial services and more.

Senior Analyst, Business Systems - Remote

Brentwood, Tennessee

Job ID 7410-7373 Date posted 06/14/2024
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Senior Analyst Business Systems

Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

What you’ll do:

As a Senior Analyst for Business Systems, your responsibilities include addressing the needs of internal and external Lifepoint customers and supporting the Cerner Registration and Scheduling applications for Revenue Cycle Management. You will act as a liaison between facility departments and IS for software issues and optimizations, ensuring that non-clinical staff, hospitals, clinics, and legal medical records needs are met in accordance with Lifepoint Health standards and policies. Operating under minimal supervision, you will resolve critical issues, identify opportunities for business process improvements, and provide expertise in the functional development and implementation of Oracle/Cerner Electronic Health Records (EHR). Your role involves offering non-clinical, informatics, and experiential knowledge to the team, and ensuring collaboration within the Cerner team to achieve organizational objectives.

Responsibilities:

  • Analyze and present various scheduling and registration requirements, utilization, and trend across Lifepoint markets to drive adoption and reduce costs.
  • Participates in coordinating any application changes, including maintenance/patches, software changes.
  • Works with customers to resolve break/fix issues and needs for the clinical EHR.
  • Maintains a role to plan, deploy, and remediate technology initiatives and patient outcomes with facility directors and the appropriate Health Support Center (HSC) and facility stakeholders. 
  • Serves as the subject matter expert (SME) associated with scheduling and registration workflows, improvements, and solutions deployments to imbed operational technology into respective workflows, improving productivity, and patient outcomes. 
  • Primarily responsible for the Cerner solutions requirements and workflows, data retention, and Regulatory associated build items. 
  • Supports the repeatable model(s) of deployment for all types, including but not limited to, Joint Venture (JV), Post-Acute, Acute, etc.
  • Maintain strong role and work collaboratively in guiding the development and deployment of materials and process design associated with area(s) of responsibility, including training programs, sample ideal process flows, templates, governance models, etc.
  • Direct knowledge and build within Cerner tools for existing and new sites.
  • Support the quality initiatives throughout the organization and recommend system solutions or aids to enhance the technology solutions for improved patient outcomes.
  • Work directly with Cerner Oracle team in the design, prioritization, and adoption of on-going improvements to non-clinical solutions.
  • Collaborate to create cross functional relationships with peers and within facilities to provide guidance in the adoption of non-clinical documentation systems and other non-clinical technologies, use of data, with the goal to achieve positive patient outcomes with LifePoint Health. 

What you’ll need:

EDUCATION: Bachelor’s Degree or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Radiology, Nursing, or other healthcare background preferred.
 
EXPERIENCE: 

  • Must Have At least 3-5 years of implementation and support experience with Cerner Millennium Registration and Scheduling 
  • Knowledge of multiple workflows in Patient Access environments (Registration, Scheduling, Customer Service, etc.).
  • Must have a good working knowledge of Acute Care and Physician office Registration and Scheduling processes and operations to include:
  • Understands the workflow for registration for acute care facilities and physician offices to include encounter types, Locations, Pre-Registrations, and Eligibility Checking.
  • Understands the workflow for scheduling for physician offices to include appointment types, locations, ancillary department scheduling, Check In and Check Out.
  • Experience with Cerner Millennium’s Practice Management/Revenue Cycle: Registration, Cerner Registration Management, Practice Management/Revenue cycle Scheduling, Scheduling Management
  • Content for Acute Care, Experian Integration and Access Management required. 
  • Basic knowledge of database concepts, sFTP processes and integration practices
  • Advanced level of knowledge in Excel, Access or other ETL tools

Why choose us:

As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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