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Technical Analyst

Brentwood, Tennessee

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Success within a company doesn’t just happen. It requires committed teams of talented people who understand and embrace an organization’s goals and work together at the highest level to achieve them. As a member of the Health Support Center (HSC) team, you’ll work collaboratively with a great group of people to serve Lifepoint’s diversified healthcare delivery network of hospitals and care sites across the nation. We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who share in our commitment to our mission: Making communities healthier.

  • Job Type: Full-time
  • Remote: No
  • Glassdoor Reviews and Company Rating

Success Profile

What do you need to be successful at Lifepoint Health? Here are the top traits we’re looking for:

  • Analytical
  • Compassionate
  • Problem-solver
  • Collaborative
  • Goal-oriented
  • Thoughtful

“I have been with Lifepoint for 3 years and have been fortunate to grow within this great company. I feel valued, I work with amazing colleagues, and I enjoy coming to work every day!”

MikeManager, HITS Information Security
mike

Benefits

  • Competitive pay

    We offer competitive pay for all employees based on the market, role, skill set and experience.

  • Growth opportunities and succession planning

    Our succession planning initiatives identify an internal bench of top talent and offer development opportunities to prepare them to fill crucial roles in the organization as they become available.

  • Insurance (for eligible employees)

    We’re committed to you and your family feeling supported and secure – our benefits include medical, eye, prescription, life insurance, and more.

  • Collaborative work environment

    We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who work together to advance our mission – making communities healthier.

  • Paid time off (for eligible employees)

    At Lifepoint, we believe in a strong work-life balance and offer competitive paid time off.

  • Employee Assistance Program (EAP)

    As a Lifepoint employee, you and your family will have access to counseling and relationship support, legal services, financial services and more.

Technical Analyst

Brentwood, Tennessee

Job ID 7410-7195 Date posted 02/23/2024
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Lifepoint Health has an opportunity for Technical Analyst. The Technical Analyst documents and responds to customer requests and works the HSC Customer support team to support local information systems, applications and hardware.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. 

  • Accepts requests and questions from customers and other support staff through various channels.
    Follows up to ensure accurate and timely resolutions are provided.
  • Monitors work queues to ensure work requests are handled in a timely manner. Independently resolves most problems/questions that arise and consults with senior team members, development, or
    technical staff on difficult issues.
  • Listens to issues and questions as reported by customers and uses troubleshooting skills to provide
    answers or resolutions. Thoroughly documents details of issue and troubleshooting performed and
    assigns to correct team when necessary.
  • Assists other staff members with identifying issues and developing resolutions by sharing knowledge
    and expertise.
  • Provides after-hours on-call support as scheduled or needed.

BENEFITS:

At Lifepoint, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.


KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the
knowledge, skills and/or abilities required

Education: Associate degree or equivalent work experience in Information Systems or Call Center.
Experience: 3+ years in technical support 

This position will be onsite at our Brentwood, TN office. 


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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  • Information Technology, Brentwood, Tennessee, United StatesRemove