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VP, Quality

Brentwood, Tennessee


Success within a company doesn’t just happen. It requires committed teams of talented people who understand and embrace an organization’s goals and work together at the highest level to achieve them. As a member of the Health Support Center (HSC) team, you’ll work collaboratively with a great group of people to serve Lifepoint’s diversified healthcare delivery network of hospitals and care sites across the nation. We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who share in our commitment to our mission: Making communities healthier.

  • Job Type: Full-time
  • Remote: No
  • Glassdoor Reviews and Company Rating

Success Profile

What do you need to be successful at Lifepoint Health? Here are the top traits we’re looking for:

  • Analytical
  • Compassionate
  • Problem-solver
  • Collaborative
  • Goal-oriented
  • Thoughtful

“I have been with Lifepoint for 3 years and have been fortunate to grow within this great company. I feel valued, I work with amazing colleagues, and I enjoy coming to work every day!”

MikeManager, HITS Information Security


  • Competitive pay

    We offer competitive pay for all employees based on the market, role, skill set and experience.

  • Growth opportunities and succession planning

    Our succession planning initiatives identify an internal bench of top talent and offer development opportunities to prepare them to fill crucial roles in the organization as they become available.

  • Insurance (for eligible employees)

    We’re committed to you and your family feeling supported and secure – our benefits include medical, eye, prescription, life insurance, and more.

  • Collaborative work environment

    We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who work together to advance our mission – making communities healthier.

  • Paid time off (for eligible employees)

    At Lifepoint, we believe in a strong work-life balance and offer competitive paid time off.

  • Employee Assistance Program (EAP)

    As a Lifepoint employee, you and your family will have access to counseling and relationship support, legal services, financial services and more.

VP, Quality

Brentwood, Tennessee

Job ID 7410-7321 Date posted 05/08/2024


The Vice President of Quality at Lifepoint Health is responsible for the overall direction, leadership and operational management of the quality and safety programs across the diversified healthcare delivery network/ across the community-based hospitals. The VP of Quality is instrumental in defining and implementing the organization’s vision and strategy for excellence in clinical quality, process improvement and outcomes, value, and patient safety. The VP of Quality is accountable for understanding, coordinating, and measuring performance of internal and external quality and safety requirements.


 The VP of Quality, along with other Lifepoint Leaders, shapes and executes strategies that lead to unparalleled quality and patient safety, strategies that promote a High Reliability Organization. This role is key to shaping and embedding safe and reliable processes into the healthcare delivery system, strengthen the culture of safety and promoting continuous learning.


ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. 

Directs and implements evidence-based programs, and activities that realize continuous improvement in clinical quality and patient safety.

Serves as a change agent to strengthen a culture of quality, safety, and value throughout the organization, building a multidisciplinary approach to quality and safety. Ability to connect and build relationships to accomplish quality and safety goals. 

Establishes a 3–5-year strategic plan for exceptional quality, safety and service excellence that aligns with the existing principles of the National Quality Program, defining clear goals and metrics that enhance and sustain high reliable performance in quality and safety. 

Propel improvements in measures of quality, safety, and value, enabling stronger performance through improvements, and benchmarking performance against other integrated health care delivery systems. Working directly with quality contracting to align successful measures with both payors and quality outcomes at state and commercial level. 

Works closely with Risk Management and Patient Safety Managers to guide and ensure the timely completion of Root cause analyses, development of corrective action plans and the implementation, tracking, and measurement of identified performance indicators. Holds direct accountability for oversight of relevant reports and decision analysis. This should be inclusive of direct correlation with the Patient Safety Organization for use of safe tables and safety alerts to share findings/learnings identified.

Leads the design, development and deployment of education, training for High Reliability, including all aspects of a culture of safety (just culture, learning culture, reporting culture) leadership engagement, and robust process improvement. Works closely with Operations to develop business plan and structure to align resources that enable the ability to share data effectively at all levels of the organization; unit level to board room..

Perform other duties as assigned.

Regular and reliable attendance.


Additional Information:

Position serves both internal staff and external customers, clients, patients, contractors, and vendors.

Access to and/or works with sensitive and/or confidential information.

Exhibit a [comprehensive] understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

Remain current with state and federal regulations and standards, including CMS, Joint Commission, CDC, Department of Health and any applicable state laws. Additionally, maintaining with current quality performance initiatives such as Leapfrog, etc.




Manages the work of others, including planning, assigning, and scheduling to ensure quality standards are met. Responsible for hiring, coaching, training/developing, performance reviews and termination.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.


Education: RN and Master’s degree in Healthcare, Nursing or Business


Experience: 5+ years’ progressive leadership experience. 10 years’ experience leading quality programs within a large complex integrated healthcare network.


Certifications: Certification in CPHQ/ CPPS required; Lean/Six Sigma experience preferred


Licenses: Licensed as appropriate in the State of practice


Skills and Abilities:

Choose one in each category (standard language):

Mathematical Skills

·          Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

·          Statistical Mathematical Skills -- Ability to work with mathematical and algebraic concepts such as probability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations.

·          Advanced Mathematical Skills -- Ability to apply advance mathematical concepts such as exponents and quadratic equations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, and correlation techniques. (Applicable to only a few positions)

Computer Skills

·          Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

·          Moderate Computers Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

·          Advanced Computer Skills -- Routine use of electronic mail and computer systems. Ability to incorporate complex and complicated functions into documents, spreadsheets, databases, and presentations to support business objectives.

·          Technical Computer Skills -- Demonstrate use of intermediate computer operations (basic programming, relational databases, and operating systems) and intermediate software packages.

·          Advanced Technical Computer Skills -- Utilize complex computer operations (intermediate / advance programming, relational databases, and operating systems) and advanced features of software packages.


·          Foundational Communication Skills -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

·          Moderate Communication Skills -- uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

·          Complex Communication Skills -- Frequently communicates complex information and interacts with management. Can present, resolve, and address delicate situations. Can motivate and persuade others.

·          Organizational Communication -- Handles broad-based complex information across departments with company-wide impact. Presents to diverse audiences, and can negotiate, motivate, and persuade others.

 Decision Making

·          Job Specific Impact -- Decisions affect own job or assigned functional area.

·          Department Specific Impact -- Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

·          Organizational Impact -- Decisions have significant, broad implications for the management and operations of a division. Job contributes to decisions on the overall strategy and direction of LifePoint.

 Nature of Problems

·          Routine Business Problems -- Problems encountered are routine, repetitive, and solved by following clear directions and procedures.

·          Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents, and practices.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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