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Workforce Scheduling Consultant - Hybrid

Brentwood, Tennessee


Success within a company doesn’t just happen. It requires committed teams of talented people who understand and embrace an organization’s goals and work together at the highest level to achieve them. As a member of the Health Support Center (HSC) team, you’ll work collaboratively with a great group of people to serve Lifepoint’s diversified healthcare delivery network of hospitals and care sites across the nation. We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who share in our commitment to our mission: Making communities healthier.

  • Job Type: Full-time
  • Remote: No
  • Glassdoor Reviews and Company Rating

Success Profile

What do you need to be successful at Lifepoint Health? Here are the top traits we’re looking for:

  • Analytical
  • Compassionate
  • Problem-solver
  • Collaborative
  • Goal-oriented
  • Thoughtful

“I have been with Lifepoint for 3 years and have been fortunate to grow within this great company. I feel valued, I work with amazing colleagues, and I enjoy coming to work every day!”

MikeManager, HITS Information Security


  • Competitive pay

    We offer competitive pay for all employees based on the market, role, skill set and experience.

  • Growth opportunities and succession planning

    Our succession planning initiatives identify an internal bench of top talent and offer development opportunities to prepare them to fill crucial roles in the organization as they become available.

  • Insurance (for eligible employees)

    We’re committed to you and your family feeling supported and secure – our benefits include medical, eye, prescription, life insurance, and more.

  • Collaborative work environment

    We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who work together to advance our mission – making communities healthier.

  • Paid time off (for eligible employees)

    At Lifepoint, we believe in a strong work-life balance and offer competitive paid time off.

  • Employee Assistance Program (EAP)

    As a Lifepoint employee, you and your family will have access to counseling and relationship support, legal services, financial services and more.

Workforce Scheduling Consultant - Hybrid

Brentwood, Tennessee

Job ID 7410-6790 Date posted 08/02/2023

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Reporting to the VP Enterprise Business Service - Human Capital Management, the position will be responsible for the standardization of scheduling processes (e.g., demand forecasting, shift planning, time off management, schedule optimization etc.), designing and building the future state design, identifying, and communicating change impacts to business stakeholders, and implementing the technology to support a large-scale transformation project.

This position is responsible for business process development for all scheduling processes in Human Capital Management including the development of policies and procedures, documentation, and underlying data for scheduling activities (e.g., forecasting work requirements, management of employee time off requests, shift rotation, etc.).  

Essential Functions:

  • Interpret employer policies and procedures, entity procedures and applicable laws. Consult with managers, providing guidance and education on appropriate compliance.
  • Understand the detailed components of Human Capital Management, specifically scheduling and workforce management processes in healthcare.
  • Document current state Human Capital Management practices and requirements.
  • Document changes to organization structure, policies, procedures, roles, and responsibilities as required. 
  • Facilitate the process of standardizing scheduling/workforce management human resource data and related configurations (e.g., PTO requests, shift rotations, etc.) and build the system to meet business requirements.
  • Assist in the development of future state business processes for scheduling/workforce management, leveraging best practices, to increase efficiency, promote standardization, and reduce cost.
  • Identify opportunities for improvement, standardization, and consolidation in current operations. 
  • Work with enterprise resource planning (“ERP”) transformation team to design, configure, and test ERP system(s) as needed.
  • Document and maintain functional specifications for reports, interfaces, conversions, enhancements, and workflow in conjunction with IT analysts.
  • Define integration requirements with other systems (e.g., point of use systems, mobile technology, EDI exchanges).
  • Perform other duties as assigned.
  • Maintain regular and reliable attendance.


Access to and/or works with sensitive and/or confidential information.

Exhibit an understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Business Office Standards and Recommended Practices.

The requirements listed below are representative of the knowledge, skills and/or abilities required.

Bachelor's degree

Experience in scheduling or workforce management within the Human Capital Management function.
Strong understanding of scheduling processes and requirements in a healthcare environment.
Detailed knowledge of human capital management including all aspects of scheduling and workforce management processes, and practices.
Knowledge of labor laws, regulations, and compliance related to scheduling and workforce management, including workforce scheduling performance metrics, such as schedule adherence, absenteeism, overtime usage and workforce productivity.
Familiarity with HR systems and tools, particularly those related to scheduling and workforce management.
Strong system skills, including proficiency with Microsoft Office applications and enterprise resource planning software (“ERP”).
Solid understanding of process design and business process improvement methodologies. 
Exceptional interpersonal and team building skills.
Excellent communication skills, both written and verbal, to effectively interact with stakeholders at all levels.
Ability to manage tasks with attention to detail and accuracy. Strong commitment to customer service.
Ability to effectively prioritize and execute tasks in a high-pressure environment.



Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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  • Information Technology, Brentwood, Tennessee, United StatesRemove