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Patient Access - Switchboard Operator

Kennewick, Washington

Req ID PATIE026684 Post Date Jun. 07, 2024 CategoryAdministrative FacilityTrios Health

Operates telephone switchboard to relay incoming, outgoing, and interdepartmental calls.  Process overhead pages, beeper pages, and emergency code announcements according to Trios policies and procedures as required.  Acts as information and communication center by maintaining accurate and up-to-date patient directory, physician directory, and Trios employee roster.  Acts as cashier to complete a cash receipt for each transaction (cash, money order, bankcard, etc.) and credit payment to the appropriate account.  Responsible for up-to date filing of all the business office copies on accounts.  Ensures communication work is done in a manner to promote positive relationships with patients, physicians, hospital departments and visitors. Ensures work is done in a manner to promote positive relationships with patients, physicians, hospital departments and visitors.

Minimum Requirements: High School Diploma or equivalent, 1+ years medical office or healthcare experience

This is a Union Position

Salary Range: $16.40 - 24.86


Medical Insurance: PPO, HRA, HDHP offered through Blue Cross Blue Shield

Dental Insurance: Offered through Delta Dental

Vision Insurance: Offered through VSP

Free EAP (Employee Assistance Program) 

Paid Time Off (Up to 25 days a year or 200 hours)

Employer Paid Short-Term and Long-Term Disability

Coverage options for Medical, Dental and Vision include: Employee, Employee & Spouse/Domestic Partner, Employee & Child, Family

Voluntary Benefits: 

Health Savings Account

Flex Spending Account: Medical & Dependent

Voluntary Life: including Employee, Spouse/Domestic Partner, and Child

Critical Illness: including Employee & Spouse/Domestic Partner

Hospital Indemnity

Accident Coverage

Identity Theft Protection

Legal Aid



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