Technical Analyst II

Your experience matters 

At UP Health System - Marquette, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:  

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off 
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

About Us 

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hospital in Marquette, MI and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.

How you'll contribute 

The Technical Analyst II provides support for basic and complex incident resolution and requests reported to the division service desk.  Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components.

Qualifications and requirements 

Minimum Education
High school diploma or equivalent
Associate's degree (Preferred)
*Years of relevant experience may be substituted for required education.

Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

2 years previous IT experience required.

Licenses:
Valid driver's license in State of Michigan required
CompTIA A+
 

Essential functions:

•  Enters support requests into tracking system and assigns ticket number.
• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
• Diagnoses, resolves and closes customer issues according to service level guidelines for basic and complex incidents and requests.
• Promptly escalates issues to higher level technical support or management when necessary.
•  Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
• Provides support desktop operating systems and assists with account access, password resets, and user access privileges.
• Identifies and analyzes trends in incidents and requests and provides feedback to more senior personnel, if warranted.         
• Provides after hours and on-call support as needed.
   

EEOC Statement

UP Health System - Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.