Behavioral Health Outpatient Coordinator

Behavioral Health Outpatient Coordinator-Day Shift

Your experience matters

Twin County Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Behavioral Health Outpatient Coordinator joining our team, you're embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute:

A Behavioral Health Outpatient Coordinator who excels in this role:

• Ensures that office operations and programing in the outpatient department operate efficiently and professionally while providing a high standard of customer satisfaction.
• Coordinator ensures outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care.
• Coordinator oversees the work performance of the non-clinical outpatient staff.
• Oversee the office processes and procedures to ensure a quality patient experience.
• Monitors and completes necessary audits for patient care tracking. Handles all aspects of the admission process.
• Supports in the completion of pre-admission paperwork as applicable.
• Supports in the tracking and collection of required assessments and surveys (such as BASIS-32/CABA and patient satisfaction surveys)
• Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use.
• Per the therapist dictation maintains the programming schedule.
• Supports with charge reconciliation and entering as required.
• Supports team with patient group assignments and coordination efforts.
• Provides impeccable customer service to patients, families, referral sources, and stakeholders.
• Supports with vital and UDS capture as needed.
• Completes DCAR reporting in a timely and accurate fashion.
  
  
• Supports in organizing and filing paperwork.
• Maintains staff schedules and ensures staffing for the program.
• Monitors and records attendance including tardiness and absences.
• Audits charts.
• Communicates with treatment team to ensure chart compliance.
• Interfaces with others to ensure completion of physician follow-ups from CPE.
• Manages Family Session Schedules as required by program.
• Work with the business office and the utilization review department to ensure payment for services.
• Preform pre-certifications and concurrent reviews.
• Develop relationships with payer sources. Interfaces with UR department to ensure service coverage for patients.
• Maintain a positive working relationship with referral sources, community agencies and organizations.
• Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting.
• Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe.
• Schedules or completes UDS collections, including random screenings.
• Ensures orders are obtained for patients prior to starting services (as applicable).
• Actively participate in the therapist's discharge planning needs.
• As directed creates appointments, starts follow up care process and completes interfacing with organizations.
• Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling.
• Conducts appointment reminder calls.
• Collects copays and deductibles as applicable.
• Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc.
• Other responsibility and duties assigned by leadership.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

· Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.

· Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

· Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

· Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

· Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

Applicants should have a High School Diploma or equivalent.

Additional requirements include:
Previous experience on an inpatient unit preferred.

Must have experience with clerical duties.

Valid Drivers License.

CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact

May be required to work flexible hours.

EEOC Statement

Twin County Regional Hospital is an Equal Opportunity Employer. Twin County Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.