Case Management Assistant

Case Manager Assistant Position Summary

The Case Manager Assistant provides administrative and clinical support to the case management team, ensuring coordination of post-discharge services, payer communication, and documentation tracking to facilitate timely and effective patient transitions.

Essential Functions

• Support case managers with tasks such as preparing referral packets, organizing admission and discharge records, making calls, and obtaining signatures.
• Assist in arranging post-discharge follow-up care and services.
• Submit necessary clinical documentation for insurance reviews (admission, concurrent, retrospective).
• Monitor and track payer responses including approvals, appeals, denials, and communicate updates to the appropriate internal teams.
• Track certified hospital days and notify case management staff of missing certifications.
• Perform other related duties as assigned.

Additional Information

Position requires strong administrative and communication skills.

Ability to coordinate with payers and clinical teams is critical for success.

Knowledge, Skills & Abilities

The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: College degree in a healthcare-related field preferred.

Experience: Minimum of 1 year of experience in hospital or post-acute healthcare setting, with preference for case management or clinical department support.

License: LPN or Social Work degree preferred but not required.

Skills: Proficiency in Microsoft Word, Excel, keyboard typing, and use of general office equipment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.