Clerk, Physician Services
| Facility | Centerpoint Health - Georgetown |
| Location | Georgetown, KY |
| Career Area | Other |
| Schedule | Full Time |
| Job Shift | Day |
| Date Posted | 03/02/2026 |
| Job ID | #331884 |
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Centerpoint Health - Georgetown is an acute care hospital with 75-beds offering a broad range of inpatient, outpatient, intensive care, surgical, emergency and diagnostic services. From our bariatrics to women's services to radiology, we have a wide range of services serve our community.
Where We Are:
Georgetown is a small-town bursting with charm in the midst of Kentucky Horse Country and is the true birthplace of bourbon. We are proud to be Kentucky's fastest growing city and home to a diverse list of adventures for all including petting a thoroughbred champion, feeling the thunder of a new engine roar to life, and strolling along a bustling Victorian-era downtown with architectural charm and locally-owned shops, restaurants, craft breweries and a bourbon distillery.
Why Choose Us:
Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off
Employee Assistance Program - mental, physical, and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants
Options for accident, critical illness, long-term, short-term, and hospital indemnity insurance
Professional development opportunities
Free Parking
And much more...
Position Summary:
Carries out front office activities in a kind and courteous manner and is helpful to customers and their families
Notifies office manager of customer complaints in a timely manner
Gathers appropriate demographic information on each customer and updates the practice management system
Notifies customers of long waits and offers alternatives
Ensures effective telephone communication and documents messages
Coordinates all EMR/medical record activities
Collects and post payments and ensures safety and security of all monies
Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow
Performs insurance eligibility verification and obtains prior authorization as needed
Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered
Performs appointment confirmation telephone calls
Completes required in-services
Participates in the development and implementation of patient satisfaction improvements
Makes referrals to other medical care team members when needed
Minimum Education:
High School Diploma or GED, Required
Associate's degree, Preferred
Required Skills:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Handle with Care to be received within 30 days of orientation and kept annually.
Knowledge and experience with computers, coding, and medical terminology preferred
Excellent oral and written communication skills
Excellent customer service skills
Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner
Functional Demands
Standing, sitting, walking, bending (45-90 degree angles) are required
May require stair climbing
Must be able to communicate clearly to customers in person and over the telephone
Hearing must be adequate to perform duties
Normal visual acuity necessary to perform duties
May be exposed to injury by irrational or disturbed customers, to customers with communicable diseases and/or potentially dangerous equipment
Must be able to read and write to fulfill job description
Must be able to prioritize and cope with stress in a positive manner
EEOC Statement:
Centerpoint health - Georgetown is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.