Clerk, Physician Services

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high quality, cost effective healthcare in the communities we serve.

Where We Are:

Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state's best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city, southern hospitality and progressive leadership have made this city live much larger than its size.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off 
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Advancement opportunities with responsive, supportive leadership
• Continuing education opportunities
• Free Parking
• And much more...

Position Summary: 

The Physician Services Clerk provides high-quality customer service to patients and performs functions delegated and assigned by the Office Manager. This role supports front office operations, ensures efficient patient flow, and maintains accurate patient and financial records.

Reports to:  Office Manager

FLSA:  Non-Exempt

Minimum Qualifications:

Education:   

High school diploma or equivalent required; Associate's degree or higher preferred.

Experience:   

Previous experience in a medical office setting preferred, including knowledge of computers, medical coding, and medical terminology.

Required Skills

• Excellent oral and written communication skills
• Strong customer service and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong problem-solving abilities
• Ability to handle stressful situations in a positive and professional manner
• Strong organizational and multitasking skills
• Proficiency with computer systems and electronic medical records (EMR)

Essential Functions

• Performs front office activities in a courteous, professional, and helpful manner
• Provides excellent customer service to patients and their families
• Notifies the Office Manager of customer complaints in a timely manner
• Collects and updates patient demographic information in the practice management system
• Communicates delays and offers alternatives to patients when wait times are extended
• Manages incoming calls, documents messages, and ensures effective telephone communication
• Coordinates EMR and medical record activities
• Collects and posts payments while ensuring proper handling and security of funds
• Schedules patient appointments and coordinates scheduling activities to ensure efficient workflow
• Verifies insurance eligibility and obtains prior authorizations as required
• Reviews patient accounts to explain balances and collect payments
• Conducts appointment reminder and confirmation calls
• Completes required training and in-service education
• Participates in initiatives to improve patient satisfaction
• Assists with referrals to other members of the healthcare team as needed

Functional Demands

• Requires standing, sitting, walking, and bending (45-90 degrees)
• May require climbing stairs
• Must be able to communicate clearly in person and via telephone
• Adequate hearing ability required for job performance
• Normal visual acuity required
• May be exposed to communicable diseases, potentially hazardous equipment, or difficult patient interactions
• Must be able to read and write effectively
• Must be able to prioritize tasks and manage stress in a positive manner

EEOC Statement:

Meadowview Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.