Clerk, Physician Services

Who We Are

People are our passion and purpose. Come work where you are appreciated for who you are, not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high-quality, cost-effective healthcare in the communities we serve.

Where We Are

Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state's best kept secrets. We are proud to offer the amenities of a larger metropolitan area, with the comfort and intimacy of a small city. Southern hospitality and progressive leadership have made this city live much larger than its size.

Why Choose Us

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees 
• Competitive Paid Time Off 
• Employee Assistance Program - mental, physical, and financial wellness assistance 
• Tuition Reimbursement/Assistance for qualified applicants 
• Advancement opportunities with responsive, supportive leadership 
• Continuing education opportunities 
• Free Parking 
• And much more... 

Position Summary

The Physician Services Clerk provides quality customer service to patients and performs functions delegated and assigned by the Office Manager. This role supports efficient front office operations while ensuring a positive patient experience.

Reports To

Office Manager

FLSA Status

Non-Exempt

Minimum Qualifications

Education

• High school diploma or equivalent required 
• Associate's degree preferred 

License

• Not required 

Certifications

• Not required 

Experience / Knowledge

• Knowledge of computers, coding, and medical terminology preferred 

Required Skills

• Excellent oral and written communication skills 
• Strong customer service skills 
• Ability to work in a fast-paced environment 
• Problem-solving skills with the ability to handle stress positively 

Essential Functions

• Performs front office activities in a kind, courteous, and professional manner 
• Communicates effectively with patients and families 
• Notifies Office Manager of customer complaints promptly 
• Collects and updates patient demographic information in the practice management system 
• Communicates delays and offers alternatives to waiting patients 
• Manages telephone communications and documents messages accurately 
• Coordinates EMR/medical record activities 
• Collects and posts payments while ensuring security of funds 
• Schedules patients and manages appointment workflows for efficient patient flow 
• Verifies insurance eligibility and obtains prior authorizations as needed 
• Reviews patient accounts and educates patients on balances due 
• Performs appointment reminder/confirmation calls 
• Completes required in-service training 
• Participates in patient satisfaction improvement initiatives 
• Facilitates referrals to other healthcare team members when needed 

Functional Demands

• Requires standing, sitting, walking, and bending (45-90 degrees) 
• May require stair climbing 
• Must communicate clearly in person and via telephone 
• Adequate hearing and visual acuity required 
• Potential exposure to communicable diseases and/or difficult patient interactions 
• Ability to read and write effectively 
• Ability to prioritize tasks and manage stress in a positive manner 

EEOC Statement: 

Meadowview Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. 

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.