Clinic Clerk

Role Details

• Status: Part-Time (Temporary / Summer Only)
• Hours: 30 hours per week (On-site clinic hours)
• Location: Multi-site rotation. This position requires travel to various clinic locations within Florence and Muscle Shoals.

Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. North Alabama Medical Center is a 263-bed facility offering the community's only open-heart surgery site, a complete line of women's and children's services and a complete line of medical and imaging services. We are a Certified Chest Pain center and recognized as a Primary Stroke Center of Excellence by the American Heart/American Stroke Association. North Alabama Medical Center's 24-hour emergency department serves as the primary referral center for major trauma cases in Northwest Alabama.

Where We Are:
No matter what type of things you're interested in, we have things of interest for you. Florence is a vibrant area with walkable streets and plenty of inspiring things to do. Spend your days getting to know the local community by exploring our shops, restaurants, and historical attractions.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off 
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement and Loan Assistance for qualified applicants
• And much more...
   

Position Summary:

The Portal Education Clerk is a tech-savvy professional responsible for increasing patient engagement by assisting with the setup and navigation of the Athena Patient Portal.  Responsibilities include:

• In-Person Enrollment: Guide patients through the Athena portal registration process on their mobile devices.
• Technical Troubleshooting: Resolve common identity verification issues and assist with password creation/security setup.
• Education: Clearly communicate the benefits of the portal (lab results, messaging, bill pay) to patients of all technical skill levels.
• Clinic Rotation: Follow a weekly schedule to provide coverage at different sites.
• Data Integrity: Update patient contact information in the Athena system as needed.
• Compliance: Maintain strict patient confidentiality and adhere to all HIPAA regulations.

Minimum Qualifications:

• High-School Diploma
• Technical Proficiency: High comfort level with smartphones (iOS/Android) and mobile browsers.
• Customer Service: Excellent communication skills and the patience to coach adults through new technology.
• Reliability: Time-management skills; must arrive at scheduled location on time.
• Transportation: Reliable personal transportation is required.

 Physical Requirements: 

• Standing/walking for the majority shift in a waiting room or exam room environment.
• Viewing mobile screens and providing manual guidance on small devices.

EEOC Statement:

North Alabama Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.