Community Health Worker

Schedule: Days: M-F

Job Location Type: Remote

Your experience matters 

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ^®.

More about our team 

The Care Navigator and Community Health Worker roles work collaboratively within Population Health to support patients attributed to the Clinically Integrated Network in accessing essential healthcare and community resources. While both roles focus on patient engagement, advocacy, and care coordination in accordance with population health initiatives, Care Navigators are primarily responsible for assessing patient needs and assisting with the coordination of care across healthcare settings while Community Health Workers are responsible for assessing patient needs and assisting with the coordination of services within the community to address social determinants of health.

How you'll contribute 

A Community Health Worker who excels in this role:

• Establishing trusting relationships with clients and their families while providing general support and encouragement.

• Maintaining a high level of confidentiality and integrity.

• Conducting intake interviews with clients.

• Coaching clients in effective management of their chronic health conditions and self-care while motivate clients to be active, engaged participants in their health.

• Guide clients according to clinical practice guidelines and best practices for their disease.

• Helping clients set personal goals and develop health/care management plans.

• Assisting clients in understanding care plans and instructions.

• Providing continuous follow-up with clients via phone calls, home visits and visits to other settings where clients can be found, from initial identification through closure.

• Assisting clients in accessing health-related services, including but not limited to: obtaining a primary care provider, providing instruction on appropriate use of a primary care provider, overcoming barriers to obtaining needed medical care and social services.

• Facilitating communication and client empowerment in interactions with healthcare and social services.

• Assisting clients with completing relevant applications and registration/enrollment forms.

• Providing referrals for services to community agencies as appropriate.

• Helping clients connect with transportation resources and give appointment reminders in special circumstances.

• Acting as a client advocate and liaison between the client/family and community service agencies (i.e. schools, Department Human Services, hospitals, support groups, etc.), facilitating communication and coordination of services between providers.

• Provide ongoing follow up support and services to graduated clients, as needed.

• Effectively manage assigned caseload of clients, with a maximum caseload of 30 clients at a time.

• Document case notes and activity on a daily basis, recording client care management information in the Electronic Medical Record, e-Clinical CCMR and other software.

• Collect data and information as required by the project goals and provides feedback to CHW Lead and program management on project.

• Provides outreach in the community in ways that are most effective for the population and program. Outreach will include community events, group health education sessions, Food banks and other activities.

• Participates in networking meetings to advocate and bring awareness to the social determinants, local health needs and the CHW project.

• Attending regular staff meetings, trainings and other meetings as requested.

• Effectively working with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions.

• Building and maintaining positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors, office staff, project staff and the CHWs.

• Continuously expanding knowledge and understanding of community resources, services and programs, human relations, procedures used in dealing with the public and volunteer resources.

• Identifying and applying appropriate role definition and skilled boundaries.

• Maintain health-related certifications (ex. CCHW, CNA, medication aide) if applicable.

• Participate in professional development and continuing education opportunities as required by the employer and/or as mandated by the state for scope of practice.

• Ensure program resources are applied responsibly in carrying out program goals.

• CHW will report to CHW Lead.  CHW will report to the Site Specific Community Health Worker Supervisor in the absence of the CHW Lead or if personnel issues need to be escalated to the next level for resolution.

• Make outbound call to CIN/ACO members needing to establish with a PCP.

• Contact CIN/ACO/ Gateway Health members when notified by Post-Acute Care nurse to ensure member has a post hospital follow up visit and assist with making appointments as needed.

• Enroll clients in the CHW program and notify Care Coordinator.

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for 

• Excellent communication skills (oral and written)
• Excellent customer service skills
• Proven leadership skills
• Ability to work independently, setting priorities to coordinate care plan efficiently
• Ability to work effectively in a team environment
• Highly organized and detail-oriented
• Efficient with MS Office - Outlook, Word, Excel, Teams
• CCHW Certification highly preferred
• Ability to travel 20% of the time

EEOC Statement

"Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

You must be authorized to work in the United States without employer sponsorship.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.