Coordinator, Care - Clinic

Saint Mary's Regional Health System - Millard-Henry Clinic - Russellville - 101 Skyline Dr, Russellville, AR 72801 

Care Coordinator

Job Type: Full Time - Days

Schedule: Monday - Friday, 8am - 5pm

Your experience matters:

The Care Coordinator is responsible for supporting patient care continuity through timely and accurate processing of prior authorizations, primary care referral authorizations, and other clerical tasks essential to clinic operations. This role ensures patients receive coordinated access to specialty services, diagnostics, and treatments by working closely with providers, clinical staff, and external partners.
Reports to: Director of Nursing Services
FLSA: Non-exempt

More About Our Team:
At Saint Mary's Regional Medical Center, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a Care Coordinator, joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.
 

How you'll contribute:
Key Responsibilities:
-    Complete and submit prior authorizations for medications, imaging, procedures, and other services as required by payers.
-    Process and coordinate primary care referral authorizations to specialists and community providers.
-    Track, monitor, and follow up on pending authorizations to ensure timely patient care.
-    Communicate authorization statuses to providers, nursing staff, and patients as needed.
-    Maintain accurate documentation within the electronic medical record (EMR).
-    Assist with general clerical duties including scanning, faxing, phone calls, routing messages, and other administrative tasks as assigned.
-    Collaborate with clinical and administrative teams to support smooth clinic workflow.
-    Ensure compliance with payer requirements, clinic policies, and regulatory standards.
 

Why join us:
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
-    Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
-    Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
-    Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
-    Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
-    Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for:
-    High school diploma or equivalent required.
-    Experience in a medical office, insurance authorization, or referral coordination preferred.
-    Strong organizational skills with attention to detail.
-    Excellent communication and customer service abilities.
-    Proficiency with EMR systems and standard office software.
 

Connect with a Recruiter:
Have questions? Please contact Tiffany Williams by emailing [email protected]