Coordinator, Mammography

Who We Are

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Centerpoint Health - Georgetown is a 75-bed acute care hospital offering a broad range of inpatient, outpatient, intensive care, surgical, emergency, and diagnostic services. From bariatrics to women's services to radiology, we proudly serve our community with comprehensive care.

Where We Are

Georgetown is a small-town bursting with charm in the heart of Kentucky Horse Country and is known as the true birthplace of bourbon. As Kentucky's fastest-growing city, Georgetown offers something for everyone-from visiting thoroughbred champions to exploring a vibrant Victorian-era downtown filled with local shops, restaurants, craft breweries, and a bourbon distillery.

Why Choose Us

• Health (Medical, Dental, Vision) and 401K benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program (mental, physical, and financial wellness support)
• Tuition Reimbursement/Assistance for qualified applicants
• Optional coverage: accident, critical illness, short- and long-term disability, and hospital indemnity insurance
• Professional development opportunities
• Free parking
• And much more

Position Summary

Under the general direction of the department director, the Mammography Central Scheduling Specialist is responsible for coordinating all aspects of the scheduling cycle for Mammography, Breast Ultrasound, and Bone Density procedures. This includes order intake via phone and fax, insurance benefit verification, and ensuring all clinical and financial requirements are met prior to final appointment confirmation.

This role also supports clinical assessment processes, insurance authorization, and provides a "help desk" approach to physicians and patients by delivering exceptional customer service and resolving scheduling-related needs.

Essential Functions

• Provide excellent customer service and maintain professional telephone etiquette within a call queue environment
• Receive, review, and clarify physician orders, including medical necessity checks (especially for Medicare patients)
• Verify insurance benefits, coverage, referrals, coordination of benefits (COB), and payment responsibilities
• Calculate patient cost estimates and communicate financial options clearly
• Perform clinical assessments and collaborate with utilization review teams, nurses, and physicians
• Communicate exam preparation instructions, directions, and arrival times to patients
• Maintain accuracy in patient data entry and ensure compliance with regulatory standards
• Support departmental goals by improving patient throughput and minimizing delays, cancellations, and rescheduling
• Assist patients with financial assistance or alternative payment arrangements when applicable
• Demonstrate cultural sensitivity and effective communication with diverse patient populations

Mammography-Specific Duties:

• Verify appropriate exam timing based on insurance and radiologist guidelines
• Obtain prior imaging from external facilities when necessary
• Coordinate closely with Mammography staff to ensure seamless patient flow

Required Skills

• Strong customer service skills with a focus on exceeding expectations
• Excellent verbal and written communication skills
• Critical thinking and problem-solving ability
• Ability to manage multiple priorities in a fast-paced environment
• Professional demeanor with a positive, cooperative attitude
• Strong attention to detail and organizational skills
• Ability to remain calm and effective in high-pressure or difficult situations

Knowledge, Skills & Abilities

• Working knowledge of healthcare practices, particularly in outpatient services
• Ability to review patient medical history and apply insurance utilization criteria
• Understanding of insurance processes including claims, denials, and appeals
• Intermediate computer skills, including Microsoft Office and healthcare systems
• Basic to intermediate math, writing, and spelling skills
• Ability to interact effectively with patients, physicians, and staff

Minimum Qualifications

Education

• High School Diploma or GED - Required
• Associate or Bachelor's Degree - Preferred

Experience

• 2-4 years of experience in a medical environment (hospital, physician office, imaging center, etc.) - Required
• Experience in registration, claims, patient financial services, or related areas - Preferred
• At least 1 year of customer service or call center experience - Preferred

Additional Preferred Qualifications

• Bilingual (Spanish/English)
• Coding certification
• Prior clinical or managed care experience
• Experience in insurance, claims processing, or healthcare scheduling

Additional Information

• Reports to: Senior Director of Outpatient Imaging and Director of Central Scheduling
• FLSA Status: Non-Exempt
• Work environment may include frequent walking, standing, and interaction with patients and staff
• Exposure to Protected Health Information (PHI) including demographic, clinical, insurance, and financial data
• Occupational exposure to bloodborne pathogens may be present

EEOC Statement:

Centerpoint health - Georgetown is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.