Coordinator - Outpatient Behavioral Health

Your experience matters

Maria Parham Health is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Behavioral Health Coordinator joining our team, you're embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Schedule: Full time, 5x8 a week

How you'll contribute

A Behavioral Health Coordinator who excels in this role coordinator ensures that office operations and programing in the outpatient department operate efficiently and professionally while providing a high standard of customer satisfaction. Coordinator ensures outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care. Coordinator oversees the work performance of the non-clinical outpatient staff. Coordinator oversees the office processes and procedures to ensure a quality patient experience.

1. Monitors and completes necessary audits for patient care tracking. Handles all aspects of the admission process.
2. Supports in the completion of pre-admission paperwork as applicable.
3. Supports in the tracking and collection of required assessments and surveys (such as BASIS-32/CABA and patient satisfaction surveys).
4. Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use. Per the therapist dictation maintains the programming schedule.
5. Supports with charge reconciliation and entering as required.
6. Supports team with patient group assignments and coordination efforts.
7. Provides impeccable customer service to patients, families, referral sources, and stakeholders.
8. Supports with vital and UDS capture as needed.
9. Completes DCAR reporting in a timely and accurate fashion.
10. Supports in organizing and filing paperwork.
11. Maintains staff schedules and ensures staffing for the program. Monitors and records attendance including tardiness and absences.
12. Audits charts. Communicates with treatment team to ensure chart compliance. Interfaces with others to ensure completion of physician follow-ups from CPE.
13. Manages Family Session Schedules as required by program.
14. Work with the business office and the utilization review department to ensure payment for services. Preform pre-certifications and concurrent reviews. Develop relationships with payer sources. Interfaces with UR department to ensure service coverage for patients.
15. Maintain a positive working relationship with referral sources, community agencies and organizations.
16. Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting.
17. Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe. Schedules or completes UDS collections, including random screenings.
18. Ensures orders are obtained for patients prior to starting services (as applicable).
19. Actively participate in the therapist's discharge planning needs. As directed creates appointments, starts follow up care process and completes interfacing with organizations.
20. Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling.
21. Conducts appointment reminder calls.
22. Collects copays and deductibles as applicable.
23. Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc.
24. Other responsibility and duties assigned by leadership.

What we're looking for
Applicants should be a high school graduate or equivalent (required qualification). Additional requirements include:

1. Basic Life Support (BLS) certification is required upon hire.
2. Previous experience on an inpatient unit preferred. Must have experience with clerical duties.
3. Valid driver's license (preferred).
4. CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact. May be required to work flexible hours and overtime.

More about Maria Parham Health

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. With 205 licensed beds, Maria Parham Health is equipped for every health care need one can encounter. We are fully licensed by Joint Commission, the College of American Pathologists, and Rated Highest In-Patient Safety from Leapfrog.

Where We Are:

Henderson offers a great outdoors, including the region's largest lake, providing endless hours of fun boating, fishing, water skiing, and camping. Throw in great golfing, hunting and two fantastic recreational organizations and you may find yourself having a hard time deciding what to do next!

EEOC Statement

"Maria Parham Health is an Equal Opportunity Employer. Maria Parham Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.