Coordinator, Referral

Who We Are

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Centerpoint Health - Georgetown is a 75-bed acute care hospital offering a broad range of inpatient, outpatient, intensive care, surgical, emergency, and diagnostic services. From bariatrics to women's services to radiology, we proudly serve our community with comprehensive care.

Where We Are

Georgetown is a small-town bursting with charm in the heart of Kentucky Horse Country and is known as the true birthplace of bourbon. As Kentucky's fastest-growing city, Georgetown offers something for everyone-from visiting thoroughbred champions to exploring a vibrant Victorian-era downtown filled with local shops, restaurants, craft breweries, and a bourbon distillery.

Why Choose Us

• Health (Medical, Dental, Vision) and 401K benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program (mental, physical, and financial wellness support)
• Tuition Reimbursement/Assistance for qualified applicants
• Optional coverage: accident, critical illness, short- and long-term disability, and hospital indemnity insurance
• Professional development opportunities
• Free parking
• And much more

Position Summary

The Referral Coordinator facilitates the patient referral process and obtains appropriate pre-certifications as requested by provider(s). This role ensures timely coordination of patient care services and acts as a liaison between patients, providers, and external healthcare resources.

• Reports to: Office Manager 
• FLSA Status: Non-exempt 
• Schedule: Full-Time | Monday-Friday, 7:45 AM - 5:00 PM | No weekends 

Essential Functions

- Processes all insurance referrals and/or pre-certifications
- Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy, and other recommended services
- Serves as a referral resource for patients, clinical staff, and front office personnel
- Handles information requests, including reviewing records, answering inquiries, and responding to incoming requests
- Performs administrative and clerical duties including filing, scheduling, data entry, and patient registration
- Greets visitors and communicates effectively with patients and providers
- Maintains accurate and timely documentation within systems
- Performs other duties as assigned

Required Skills

- Strong critical thinking skills and sound judgment
- Ability to work independently with minimal supervision
- Ability to function effectively in a fast-paced, stressful environment
- Strong organizational skills with attention to detail
- Excellent interpersonal and communication skills
- Ability to manage multiple tasks and priorities simultaneously

Knowledge, Skills & Abilities

- High school diploma or equivalent - required
- Minimum of 2 years of medical office experience - required
- Experience with medical referrals - preferred
- BLS certification through the American Heart Association (AHA) or American Red Cross (ARC) - required
- Knowledge of insurance processes, referrals, and pre-certifications
- Proficiency in administrative functions including scheduling, registration, and data entry
- Ability to maintain confidentiality and handle sensitive patient information

Additional Information

Protected Health Information Access:
- Demographic
- Clinical
- Insurance
- Financial
- Complete Medical Record

Physical Demands:
- Minimal physical exertion required

Work Environment:
- No bloodborne pathogen exposure expected

EEOC Statement:

Centerpoint health - Georgetown is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.