Credentialing Team Lead

Credentialing Team Lead

Schedule: Monday-Friday

Job Location Type: Remote (State restrictions apply)

Your experience matters

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Lifepoint Business Services (LBS) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®.

More about our team

Our credentialing team serves Lifepoint Health facilities across the country, partnering closely with providers and facility leaders to ensure seamless, timely, and compliant credentialing. We value teamwork, continuous learning, and a shared commitment to supporting those who care for our communities.

How you'll contribute

The Team Lead is responsible for overseeing the day-to-day operations of the credentialing team, ensuring accuracy, compliance, and efficiency across all credentialing activities. This role focuses on quality oversight, workflow coordination, and team support rather than direct credentialing production.

• Provide day-to-day oversight of Credentialing Specialists, ensuring work is completed accurately, timely, and in alignment with established processes
• Monitor team performance, workload distribution, and turnaround times, identifying and addressing gaps or delays in real time
• Conduct routine quality reviews and audits of credentialing files to ensure compliance with internal policies and regulatory standards (e.g., CMS, Joint Commission)
• Analyze credentialing data and reports to ensure accuracy, completeness, and data integrity, identifying trends, risks, and areas for improvement
• Serve as a primary escalation point for complex credentialing issues, providing guidance and resolution support to team members
• Oversee and coordinate daily workflow operations, ensuring efficient processing of initial applications, reappointments, and expirables
• Support audit readiness efforts, including preparation for internal and external reviews
• Assist with training, onboarding, and ongoing coaching of Credentialing Specialists to promote consistency and adherence to standards
• Collaborate with leadership to provide performance insights, reporting, and recommendations to improve team efficiency and quality
• Partner with cross-functional teams to resolve credentialing barriers and support operational initiatives and process improvements
• Monitor compliance with HIPAA, data security, and confidentiality requirements
• Support onboarding of new facilities, including system setup, workflow alignment, and documentation requirements
• Oversee and support completion of credentialing-related system tickets and requests (e.g., ServiceNow)

What we're looking for

Applicants should have a high school diploma or equivalent, or combination of education and experience required for the job. Additional requirements include:

Required:

• Minimum 3+ years of credentialing experience within a healthcare system environment

• Strong knowledge of medical staff credentialing processes, including provider enrollment, privileging, and reappointment cycles

• Working knowledge of regulatory and accreditation standards (e.g., CMS, Joint Commission, NCQA)

• Demonstrated ability to review credentialing files for accuracy, completeness, and compliance

• Experience working with medical staff leadership, providers, and internal stakeholders

• Strong attention to detail with the ability to identify discrepancies, trends, and risks

• Ability to manage multiple priorities in a fast-paced, high-volume environment

• Effective communication skills with the ability to support, guide, and influence team members

Preferred:

• Experience in a Centralized Verification Organization (CVO) or shared services credentialing environment

• Prior experience in a lead, mentor, or SME capacity within a credentialing team

• Experience supporting audit readiness and quality assurance processes

• Proficiency with credentialing systems (e.g., CredentialStream, Cactus, MD-Staff, or similar)

• Intermediate Microsoft Excel and reporting skills

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

• Professional Development: Ongoing learning and career advancement opportunities.

Pay range: $25 -$28 per hour.

EEOC Statement

Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Employment Sponsorship Statement

You must be authorized to work in the United States without employer sponsorship.

Pay Transparency Notice (Washington State)

If you believe this job posting does not include accurate or complete pay information in accordance with the Washington State Equal Pay and Opportunities Act, please inform us immediately.  You can contact us at 833-271-4269 to report the issue.  For more information on your rights under Washington's pay transparency laws, visit the Washington State Department of Labor and Industries website at: https://lni.wa.gov

Remote Work Eligibility
This position is remote; however, candidates must reside in an approved state. Unfortunately, we are not able to consider applicants residing in the following states: AK, CA, HI, ND, RI, VT, DC, PR.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.