Customer Services Specialist

Customer Services Specialist

Cardiology

Job Type: PRN (as needed)

This is NOT a remote position!

Wage scale: $17.34 - $24.06/per hour

Your experience matters at Lourdes Health

At Lourdes Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Position Summary: The Lourdes Health Network Customer Service Specialist is responsible and accountable for all requests of information, guidance and assistance made by internal and external customers. A critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and reverence for our guests, patients, families, customers and colleagues.

Job Summary
This position is responsible for a multitude of activities in a busy clinic office setting including, but not limited to, reception, scheduling, phone calls, referrals, and registration. The critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and reverence for our guests; patients, families, customers, and colleagues. A critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and respect for our guests, patients, families, customers and colleagues

Essential Functions

1. Register daily patients/clients.
2. Schedule patient appointments.
3. Perform medical records functions.
4. Process daily referrals.
5. Provide exceptional customer service for guests; patients, families, customers, and colleagues.
6. Exhibit organizational and time management skills.
7. Maintain current knowledge of the needs, functions and operations of office equipment and other systems.

Non-Essential Functions

1. Demonstrate willingness to cover for other staff when necessary.
2. Willingly perform other related duties as assigned or requested

Minimum Qualifications: 

Education

• Post High School education and/or training preferred

Work Experience

• Two (2) years Hospital or Clinic experience preferred.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.