Customer Services Specialist

Job Title: Customer Services Specialist

Job Type: FT

Hourly Wage: $17.34-$24.06

Schedule: Days

About Us

Lourdes Medical Center is a 35-bed hospital located in Pasco, WA, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters

Your experience matters: Lourdes Medical Center

At Lourdes Medical Center, we are committed to empowering and supporting a diverse and determined workforce that can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those in our facilities who interface with and provide care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Qualifications and requirements: 

This position is responsible for a multitude of activities in a busy clinic office setting including, but not limited to, reception, scheduling, phone calls, referrals, and registration. The critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and reverence for our guests; patients, families, customers, and colleagues. A critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and respect for our guests, patients, families, customers and colleagues

Essential Functions 
1. Register daily patients/clients.
2. Schedule patient appointments.
3. Perform medical records functions.
4. Process daily referrals.
5. Provide exceptional customer service for guests; patients, families, customers, and colleagues.
6. Exhibit organizational and time management skills.
7. Maintain current knowledge of the needs, functions and operations of office equipment and other systems.
Non-Essential Functions ?
1. Demonstrate willingness to cover for other staff when necessary.
2. Willingly perform other related duties as assigned or requested

Education: High School diploma preferred. Post High School education and/or training preferred - Minimum Work Experience
Two (2) years Hospital or Clinic experience preferred.

-        Current American Heart Association BLS certificate or obtained within 90 days after hire date

-        Must be able to work in a stressful environment and take appropriate action. 

What do we offer:

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: 

-        Shift differential

-        Comprehensive medical, dental, and vision plans, plus flexible-spending and health-savings accounts 

-        Competitive paid time off and extended illness bank package for full-time employees 

-        Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage 

-        Tuition reimbursement, loan assistance, and 401(k) matching 

-        Employee assistance program, including mental, physical, and financial wellness 

-        Professional development and growth opportunities

Connect with our Recruiter: 

Not ready to complete an application, or have questions? Please get in touch with Hunter Delacruz via email, [email protected].

EEOC Statement

"Lourdes Medical Center" is an Equal Opportunity Employer. Lourdes Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.