Director, People Services

POSITION SUMMARY:

The Director of People Services serves as a strategic business partner and culture champion, leading talent strategies that drive organizational success and foster a high‑performing, engaged workforce. This role partners closely with senior leadership to align people‑focused initiatives with operational and long‑term goals, ensuring the effective attraction, development, and retention of top talent. The Director oversees workforce planning, employee engagement, performance management, and leadership development while ensuring consistent, equitable practices across the facility. In addition, this position provides expert guidance on employee relations, compliance, compensation, benefits, and People Services operations, maintaining adherence to regulatory standards and internal policies. 

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.  

• Serves as a strategic business partner to leadership, aligning talent strategies with organizational goals and departmental business plans.
• Champions employee recognition programs and engagement initiatives that strengthen culture, build community, and reduce turnover.
• Leads workforce planning initiatives, including forecasting talent needs, succession planning, and developing targeted recruiting and retention strategies.
• Drives employee engagement and retention strategies, including action planning, culture initiatives, and leadership coaching.
• Provides expert consultation to leaders on staffing, compensation, benefits, employee development, and employee relations.
• Champions a positive, inclusive work culture by modeling organizational values and influencing culture‑building behaviors.
• Offers guidance to leaders and employees to ensure consistent, equitable application of policies, procedures, and employment practices.
• Oversees People Services compliance, including license verification, background checks, personnel files, training records, and regulatory documentation.
• Leads People Services operations including performance management cycles, progressive discipline practices, and policy interpretation.
• Facilitates training and development programs that enhance leadership capabilities, performance management, and cultural alignment.
• Conducts internal investigations, addresses complex employee relations matters, and supports response to compliance‑related inquiries.
• Ensures HRIS data integrity, reporting accuracy, and timely completion of People Services metrics, dashboards, and audit requirements.
• Partners across departments (Quality, Business Office, HIM, UR, etc.) to improve processes, strengthen compliance, and support operational excellence.
• Supports workers' compensation, leave management, and offboarding processes to ensure consistency, compliance, and positive transition experiences.
• Always exhibit the company's core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together. 
• Other duties as assigned.

Additional Information:

Access to and/or works with sensitive and/or confidential information.

Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures. 

KNOWLEDGE, SKILLS: The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Knowledge in behavioral health care. 
• Strong leadership and organizational skills.
• Ability to work collaboratively with a diverse team of healthcare professionals.
• Proficiency in using technology, including Microsoft Word, Excel, and PowerPoint.
• Excellent communication and interpersonal skills.

QUALIFICATIONS: 

• Bachelor's degree in Business Administration, Human Resources, or related field from an accredited school required.
• Senior Professional in Human Resources (SPHR), Professional in Human Resources (PHR), Society for Human Resource Management Senior Certified Professional (SHRM-SCP), or Society for Human Resource Management Certified Professional (SHRM-CP) certification preferred. 
• Three years of human resources experience required. 
• Two years of healthcare human resources experience preferred. 
• One year of behavioral health experience preferred.  

Skills and Abilities:

Mathematical Skills

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Computer Skills

Advanced Computer Skills -- Routine use of electronic mail and computer systems. Ability to incorporate complex and complicated functions into documents, spreadsheets, databases, and presentations to support business objectives. 

Communication 

Organizational Communication-Handles broad-based complex information with company-wide impacts and interacts with leadership. Can present, resolve, and address delicate situations. Ability to motivate and persuade others. 

Decision Making

Organizational Impact-Decisions have significant, broad implications for the management and operations of the behavioral health division. 

Nature of Problems

Varied Business Problems --Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent, and practices. 

Independent Judgement

Functional Independent Judgement--Provides and sets goals and priorities for functional areas. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others. 

Planning/Organization

Moderate-Handle multiple tasks simultaneously with moderate complexity. 

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body is required for extended use of computers. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. 

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts. Noise level in the work environment is typical for an office and/or hospital environment. 

In hospital/behavioral health environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Minimum overnight travel (up to 10%) by land and/or air.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.