Epic Analyst- Resolute Professional Billing

Job Summary:

The Epic Professional Billing Analyst is the primary support contact for the Epic Resolute PB Module. This includes coordination with other team members and organizational subject matter experts to create and support an integrated EHR system. Epic Professional Billing Analyst will be responsible for system configuration, builds, testing, report development and implementing updates to enhance the organizational value of the various integrated information systems, Will participate in the implementation of new applications as well as upgrades and maintenance of existing modules.  The responsibilities include providing status information to the application manager, as well as participating with the project team for project planning, testing, training and implementation.  The Epic Professional Billing Analyst is also responsible for providing user support and may be required to provide off-hours on-call support.

Essential Responsibilities:

• Acting as the primary support contact for Epic Resolute PB
• Coordinating all issues that arise in their application area.
• Understanding the choices involved in Epic application configuration.
• Performing in-depth analysis of workflows, data collection, report details, and other technical issues associated with software.
• Investigate end users' preference while making build decisions.
• Analyzing business operations as they relate to build decisions.
• Prioritizing and implementing requested changes to the system.
• Analyzing new functionality in releases to determine how it should be used.
• Populating databases during the initial system build with assistance from vendor
•  Reviewing proposed new software
•  Coordinating software updates and changes
• Reviewing and testing each new release
• Collecting information regarding potential system enhancement needs
• Preparing details of specifications as needed
• Analyzing data conversion needs
• Ensuring that data coming across an interface into an application meets the business need
• Developing and documenting project team procedures for implementing system changes and other tasks
• Setting standards for naming and numbering conventions and security classifications and adhering to these standards. 
• Serving as a liaison between end users, third parties, and vendor implementation staff
• Maintaining regular communication with vendor representatives

• Working with vendor representatives and organization's business community and end users to ensure

  the system meets the organization's business needs

• Helping vendor staff to better understand organization's operational needs as they work with our

  project team and end users to validate workflows, build, and configuration based on vendor's standard system

•  Establishing change control processes and procedures for the system
• Maintain proficiency in Epic software via training sessions, NVT, CEE, webinars, seminars, etc.
• Troubleshooting problems and questions from end users
• Working with report writers to ensure that end users have the needed reports.

Other Responsibilities:

All other responsibilities as assigned in accordance with qualifications.

Job Qualifications

• Education: Bachelor's degree in computer science, Information Science, or related technical field or equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

    Experience:

Preferred: Two or more years of software application support.

• Certification/Licensure/Registration

                Required: Applicable vendor certification upon six months of hire.

                Preferred: Current Epic certification in Epic resolute PB

• Skills and Abilities

Required: Ability to prioritize, resolve conflict, and maintain issues lists. Proficient in MS office.

Strong communication, problem solving, and analytical skills.  Ability and interest in developing mastery level knowledge of assigned applications, how they are used in our organization, and how they interact with other applications and work processes.

Physical Requirements

As defined by the physical requirements and working conditions form maintained by the Occupational Health Department.

Working Environment: This position may require travel to other Lifepoint facilities or affiliated sites to assist with implementations, training, and/or support.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.