Financial Counselor

Financial Counselor

Job Type: Full Time, Days

Your experience matters

At Centra Behavioral Health Hospital, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Come join us in our journey of opening a brand-new hospital!

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Brand new facility: Brand new hospital, built from the ground up, with cutting edge equipment and technology!

How you'll contribute  

The Financial Counselor provides guidance to patients in all aspects of their financial responsibilities that result from acceptance of the facility's services. Counselor assesses patients' financial ability, determines ability to pay, advises patients on insurance benefits, explains financial liability, collects payment, negotiates payment arrangement, secures financing, identifies funding sources and resolves any confusion the patient may have about their financial obligations to the facility. Counselor is responsible for the accurate and timely verification of insurance benefits, to include: contacting patients and/or guardians to obtain additional insurance information, researching and maintaining an ongoing collective knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria, evaluating plans to calculate and estimate of the patient's out of pocket charges, collecting any co-pays, co-insurance, deductibles etc. and exploring patient's financial circumstances to ensure fair and reasonable repayment terms.

Responsibilities: 

• Provides accurate account and billing information to required departments within timelines specified.

• Ensures the effective implementation of collection measures for uncollected co-pays, deductibles and coinsurance.

• Serves as additional point of contact regarding benefit determination within departmental timelines.

• Maintains self-pay/ self-pay after insurance work list and ensures accounts are worked daily and documents appropriately within the software system.

• Provides required follow-up on all patient accounts with the goal of collecting any patient co-pays, deductibles and coinsurance at the time of services rendered.

• Ensures that all admitted patient accounts have been verified, corrected, and completed within 24 hours of admission.

• Gathers and collects all pertinent financial information in order to accurately assess the patient's information.

• Identifies candidates eligible for charity and submits charity requests with the appropriate financial documentation.

• Works with uninsured patients to identify potential Medicaid eligibility and makes the appropriate referrals to internal or external agencies.

• Maintains Medicaid Pending Log daily and reports any change in Medicaid status to the Central Billing Office.

• Maintains front-end collections log daily.

• Reports any system problems or billing/ verification/ collection issues to supervisor.

• Maintains the patient's account with all appropriate documentation in a timely manner.

• Knowledgeable of specific billing/ verification requirements of various carriers.

• Identifies patient refunds/balance transfers and documents the amounts.

• Processes all insurance requests from other departments and physician billing offices in a timely manner.

• Informs billing/ collections staff of any pertinent information needed to submit a "clean" claim when/ if charges occur during/ after visit.

Qualifications and requirements

Applicants should possess the following qualifications and skills:

• Education: High school diploma or equivalent required

• Experience: Previous experience in healthcare collections or a related field, or any combination of education, training, or experience in health care business office setting preferred.

• License: Valid driver's license preferred.

• Additional Requirements: May be required to work flexible hours and overtime. Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.

About Us 
Centra Behavioral Health Hospital is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters

EEOC Statement

Centra Behavioral Health Hospital is an Equal Opportunity Employer. Centra Behavioral Health Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.