Front Desk Representative - Pediatrics

Front Desk / Unit Clerk (Bilingual Preferred)

Position Code: 06186
Department: Centerpoint Pediatrics - Georgetown
Reports To: Manager
FLSA Status: Non-Exempt

Position Summary

The Front Office Clerk serves as the first point of contact for patients, visitors, and staff, ensuring a professional, efficient, and welcoming experience. This role performs a variety of administrative and clerical duties to support daily clinic operations, including patient intake, scheduling, communication, and record management.

Bilingual candidates, particularly those fluent in Spanish, are strongly preferred to support diverse patient populations and enhance patient experience.

Essential Functions

• Greet and check in patients and visitors in a professional and courteous manner
• Answer, screen, and route incoming phone calls
• Schedule, confirm, and manage patient appointments
• Assist with patient registration, insurance verification, and demographic updates
• Support patient admissions, transfers, and discharges as applicable
• Maintain accurate and organized patient records and documentation
• Communicate effectively with clinical staff regarding patient flow and needs
• Process clerical requests, including copying, scanning, filing, and faxing
• Order, stock, and maintain office supplies as needed
• Assist providers, nurses, and staff with administrative support tasks
• Facilitate communication for Spanish-speaking patients when applicable

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.