Front Desk Representative

Wilson Physician Services - Wilson Immediate Care

Front Desk Representative

Job Type: Full-Time

 

Your experience matters 
At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Lifepoint team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®.

More about our team

Wilson Immediate Care provides services for a wide variety of needs including care for sudden and ongoing illnesses, minor acute injuries, MRO services, on-site X-Ray and lab services, and more. Our physicians have a combined 80+ years of experience and all are board certified in Internal or Family Medicine.

How you'll contribute 

The Front Desk Representative works alongside providers and clinical staff performing front-office clerical duties. This role serves as the first point of contact for patients and visitors while supporting daily clinic operations including scheduling, insurance verification, communication, and administrative functions.

We are seeking a detail-oriented, customer-focused professional who thrives in a fast-paced healthcare environment. 

• Greet and check in patients and visitors in a professional manner
• Assist patients with initial paperwork and registration
• Schedule and coordinate appointments
• Answer multi-line phones and manage front desk communications
• Gather and verify insurance information
• Process insurance claims in compliance with legal requirements

Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:  

•  Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Tuition Reimbursement: Available for full and part time employees to further education. 
   

What we're looking for.

• High school diploma or equivalent required
• 1 year of clinic or medical office experience preferred
• Relevant work experience may substitute for education
• Proficient in data entry and Microsoft Office Suite
• Strong written and verbal communication skills
• Detail-oriented and highly organized

EEOC Statement
Wilson Physician Services - Wilson Immediate Care is an Equal Opportunity Employer. Wilson Physician Services - Wilson Immediate Care is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."