Global Process Owner, People Services

Global Process Owner, People Services

Schedule: Full-time, Days

Job Location Type: On-site (Brentwood, TN)

Your experience matters

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Lifepoint Business Services (LBS) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®.

More about our team

Our Lifepoint Business Services (LBS) team is leading a large-scale transformation to standardize and modernize enterprise processes across Finance, Supply Chain, and People Services. This team plays a critical role in driving Oracle optimization, automation, and integration efforts-especially as we prepare to onboard newly acquired facilities. If you're passionate about building scalable, high-impact processes and influencing change at an enterprise level, you'll find meaningful work here.

How you'll contribute

A GPO who excels in this role:

• Own and lead the end-to-end Hire-to-Retire (People Services) lifecycle, including: 

  • Recruiting 

  • Onboarding 

  • Payroll 

• Employee lifecycle operations 

• Redesign and optimize the end-to-end recruiting process (from requisition creation through hire), eliminating inefficiencies and excessive approvals 

• Drive improvements in: 

  • Self-service capabilities 

  • Employee experience 

  • SLA response times (reduce current turnaround) 

• Lead Oracle HCM optimization initiatives, including system enhancements (e.g., Redwood release) 

• Reduce reliance on manual processes and ticket-based workflows through automation and digital solutions 

• Establish and monitor People Services KPIs and dashboards, including: 

  • Time-to-fill 
  • Case resolution time 
  • Payroll accuracy 
  • Hiring manager responsiveness 

• Drive cost reduction initiatives through process improvement and automation 

• Lead M&A integration efforts for People Services processes and systems 

• Ensure compliance with: 

  • Payroll regulations 
  • Garnishments and tax reporting 
  • Employee lifecycle policies 

• Partner with HR leadership, Finance, IT, and operations to ensure end-to-end process alignment 

• Drive adoption of self-service tools and workforce analytics capabilities 

What we're looking for

Applicants should have a bachelor's degree in Human Resources, Business Administrations, or related field. Additional qualifications include:

• Process improvement certification required (Lean, Six Sigma, PMP, or equivalent) 

• 10-12+ years of experience in HR operations / People Services leadership 

• Proven experience managing enterprise HR processes across the full employee lifecycle 

• Oracle HCM experience REQUIRED 

• Strong experience in: 

  • Payroll operations and compliance 

  • Employee lifecycle management 

  • Shared services / GBS models 

• Demonstrated experience driving: 

  • Process transformation 

  • Automation and self-service adoption 

  • Cost savings initiatives 

• Experience supporting M&A integrations and system transitions 

• Strong analytical skills with experience building dashboards and performance metrics 

• Ability to influence and lead across matrixed, cross-functional environments
   

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

EEOC Statement

Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Employment Sponsorship Statement

You must be authorized to work in the United States without employer sponsorship.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.