Health Information Management Manager

Your experience matters 

At Mercy Rehabilitation Hospital Northwest Arkansas, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

How you'll contribute 

Oversees Health Information Management (HIM) operations to ensure the integrity, availability, and confidentiality of medical records. Assists with planning, organizing, directing, and maintaining department workflows; supports physicians with electronic medical record (EMR) use and timely record completion; manages release-of-information processes; and ensures compliance with policies, HIPAA, and accreditation standards (e.g., The Joint Commission/JCAHO, CARF). Additional responsibilities include:

• Maintain confidentiality of all patient care information and protect patient rights in all HIM activities.
• Assist in planning, organizing, directing, and maintaining the HIM department in accordance with policies, procedures, state/federal regulations, and accreditation standards (HIPAA, JCAHO/TJC, CARF).
• Establish and maintain procedures for collection, abstracting, filing, indexing, and retrieval of medical records.
• Assist staff physicians with EMR navigation and support timely completion of records within required timeframes.
• Serve as a resource to hospital leadership and staff on HIM rules, regulations, and accreditation standards (HIPAA, TJC).
• Supervise HIM employees, including onboarding and ongoing training in HIM functions (if applicable).
• Process discharged records within required timeframes, including assembly, analysis, and abstracting.
• Review and process requests for patient information (ROI) within required timeframes; assist/guide staff handling after-hours requests.
• Perform other duties as assigned.

Additional Information

Partners with Compliance, Quality, and IT to support audits, survey readiness, data integrity, and privacy/security practices. Monitors key HIM metrics (e.g., physician delinquency, ROI turnaround) and supports continuous improvement. Ensures documentation and retention practices meet legal, regulatory, and organizational requirements. 

What we offer 

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: 

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts  
• Competitive paid time off 
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage 
• Tuition reimbursement, loan assistance, and 401(k) matching  
• Employee assistance program including mental, physical, and financial wellness 
• Professional development and growth opportunities

Qualifications and requirements 

• Education: Bachelor's degree in related field preferred.  
• Credentials: RHIT (or eligible) or RHIA (or eligible) or AHIMA coding certification.
• Experience: Two (2)+ years of HIM leadership experience preferred, ideally in a hospital setting.
• Skills/Knowledge: HIPAA, TJC/JCAHO, and CARF standards; EMR proficiency; medical record lifecycle management; release-of-information workflows; privacy/security practices; supervisory/teaching ability; strong organization, communication, and follow-through.

About Us
Mercy Rehabilitation Hospital Northwest Arkansas is a 36-bed hospital located in Rogers, Arkansas, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.

EEOC Statement

Mercy Rehabilitation Hospital Northwest Arkansas is an Equal Opportunity Employer.  Mercy Rehabilitation Hospital Northwest Arkansas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.