Medical Assistant (MA), Orthopedic Clinic

JOB TITLE - Medical Assistant 

CORE ORHC COMPETENCIES - ï'· Demonstrates respect for others and self. Treats all contacts with friendliness courtesy and respect. Shows empathy. Uses self-control in interactions with others. ï'· Provides a positive first impression. Adheres to ORHC dress code. Wears name badge. Provides proper greetings and offers assistance. Keeps work area, hospital and grounds clean, neat and organized. ï'· Uses positive/effective communication with patients, visitors, associates and others. Offers a friendly greeting, initiates conversations, facilitates transitions, and remembers to say good-bye. ï'· Takes action to resolve customer complaints. Listens, acknowledges concerns, apologizes on behalf of the organization, identifies customer needs and works to meet those needs. ï'· Demonstrates integrity. Is honest in dealing with others. Ensures the privacy and confidentiality of patient and business-related information. Maintains accurate records. Reports questionable practices. ï'· Is a team player. Supports associates, sharing time and information with them. Demonstrates respect for others by offering praise, recognition and encouragement. ï'· Takes pride in the health center. Acts as an ambassador for Ottumwa Regional Health Center. Treats ORHC equipment, supplies and resources with care and uses them efficiently. GENERAL SUMMARY OF DUTIES - Provides direct and indirect patient care in the clinic setting. Provides care that reflects initiative, flexibility and responsibility indicative of professional expectations, under the supervision of a provider maintaining regulatory requirements, nursing and office policies, procedures and standards.. Determines priorities of care based on physical and psychosocial needs, as well as factors influencing patient flow through the system. Communicates with providers about changes in patient's condition, including results of diagnostic studies and symptomology.

DUTIES INCLUDE BUT ARE NOT LIMITED TO ï'· Provides direct patient care under the supervision of a provider, evaluates outcomes, consults with other health team members as required within the certified/registered medical assistant scope of practice. ï'· Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. ï'· Performs laboratory testing in accordance with protocols and guidelines. ï'· Performs EKG’s, vitals, manual blood pressures, spirometry and assists with procedures when needed. ï'· Answers telephone calls in a professional manner; appropriately prioritizing and communicating messages to Revised Feb 2015 the provider. ï'· Appropriately and timely orders testing per provider’s request, obtaining authorizations and pre-certifications, as required for reimbursement. ï'· Completes all provider assignments/patient follow-up by the end of each day. ï'· Maintains patient exam rooms, laboratory, patient restroom, and workstations according to standard. ï'· Maintains pending test results and coordinates test tracking system to ensure all results are received and reviewed by provider. ï'· Maintains established office policies and procedures, objectives, performance improvement program, safety, environmental and infection control standards. ï'· Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with office standards educating patients and families as needed. ï'· Maintains office instruments; knowledgeable of sterilization techniques and biological indicators for sterilization. ï'· Ensures an adequate stock of supplies assisting in cost containment through appropriate ordering and conserving of supplies and equipment. ï'· Demonstrates the ability to be flexible, organized and function under stressful situations. ï'· Obtains Advance Beneficiary Notice for Medicare patients for possible non-covered procedures. ï'· Reviews Athena workflow dashboard and completes necessary tasks. ï'· Maintains daily and monthly logs as required (fridge temps, AED, medication expiration dates). ï'· Provides coverage at other clinics when/if necessary. ï'· Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES ï'· Ability to organize, coordinate and evaluate patient information ï'· Ability to communicate effectively ï'· Ability to be flexible and function under stressful situations ï'· Ability to train and mentor new staff members 

EDUCATION ï'· High school graduate or equivalent 

EXPERIENCE ï'· 5 years medical experience in a physician’s office or equivalent in combination of training or experience preferred

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.