Medical Office Assistant

06444 Medical Office Assistant
Reports to: Manager, Physician Practices
FLSA: Non-exempt
Education: High school diploma or equivalent required; Preferred: Graduate of a Medical Office Assistant Program or appropriate on the job training in a medical office or hospital setting.
Certifications: CPR or acquired within 2 months of hire; Preferred: Medical Office Assistant Certification
Experience: Experience in a medical setting. Individual must have strong clinical skills, be proficient with medical terminology. Excellent typing/computer skills.
Essential Functions
Assists medical staff in carrying out plans for care of patients.

• Assists with exams and cultures, point of care testing, minor procedures and other office procedures within scope of practice.
• Gives IMs, sub q, and oral medications as ordered.
• Handles patient telephone inquiries, EPIC patient advice requests, provides results to patients and CRMs. 
• Assists physician and mid-level provider in completing prescription refills electronically. 
• Obtains medication prior authorization.
• Preps daily charts.
• Transcribes lab and other medical data to charts. 
• Competently documents visits and notes in EPIC including vitals, reconciling medication lists, flow sheets, as well as injections, treatments, etc. 
• Record fridge/freezer temperature logs within compliance requirements.
• Completes inventory on medical supplies/vaccines.
• Maintains laboratory quality controls.
• Participates in Quality Improvement initiatives.
• Greets patients, families and patrons as they arrive to the clinic.
• Obtains and verifies all insurance, demographic and financial information with each registration. Updates the information as needed. Obtains copies of insurance cards for the EMR
• Monitors for and obtains referrals for patients.  Instructs patients of requirement of referral prior to being seen on their appointment date.
• Obtains and prepares all patient charts for the physician practice. 
• Assists in maintaining patient flow during the patient's visit. 
• Schedules appointments via computerized system for physician practices.
• Accepts patient payments for bills, copays, etc. and documents accordingly with receipt given to the patient. 
• Schedules surgeries, testing, and hospitalizations, works with insurance companies in pre-certification process, and obtains authorizations for diagnostic tests and referrals.
• Posts payment in EPIC accordingly, prepares audit journal and balances daily receipts.
• Prepares daily deposits accordingly.
• Provides patient care to infants through geriatric patients under the supervision of Physician(s) and Advanced Practitioner(s).
• Escorts patients to exam rooms, prepares patients for exam.
• Discharges patients from clinic with their instructions after being seen by a physician or APP.
• Perform secretarial and general office duties for medical/administrative staff.
  Other duties as assigned.