Office Coordinator- Full Time, Behavioral

Facility Name: TGH Behavioral Health Hospital

Schedule: Full Time

Your experience matters 

Tampa General Behavioral Health Hospital is operated jointly with Lifepoint Health and Tampa General Hospital.  We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Office Coordinator joining our team, you're embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute 

An Office Coordinator who excels in this role:

• Monitor and complete audits related to patient care tracking and manage all aspects of the admission process, including pre‑admission paperwork and charge reconciliation.
• Track and collect required assessments and surveys (e.g., BASIS‑32/CABA and patient satisfaction surveys) and maintain supplies of therapeutic tools and program materials.
• Coordinate patient group assignments, maintain program schedules, and support clinicians with scheduling and materials.
• Maintain staff schedules, ensure appropriate coverage, monitor attendance, and oversee non‑clinical staff performance.
• Provide courteous customer service to patients, families, referral sources, and stakeholders and conduct appointment reminder calls.
• Capture vital signs and urine drug screens as needed and complete reporting such as DCAR in a timely manner.
• Organize and file paperwork, audit charts for compliance, and communicate with treatment teams to resolve deficiencies.
• Manage family session schedules, work with the business office and utilization review to obtain pre‑certifications and ensure payment for services, and develop relationships with payer sources and referral agencies.
• Schedule clinical assessments and ensure necessary orders are obtained, assist with discharge planning and follow‑up appointments, and cross‑train in other outpatient functions such as patient care assistance, transportation, and financial counseling.
• Collect copays and deductibles, manage organizational tools including bed boards, group room assignments, and treatment team schedules, and perform other duties as assigned.

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - tailored benefit options for part-time and PRN employees, and more.
• Professional Development: Ongoing learning and career advancement opportunities.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

What we're looking for  

• High school diploma or equivalent preferred. Combination of education and relevant work experience may be accepted.
• Previous clerical and customer service experience preferred.
• CPR and CPI certified within 30 days of employment. May be required to work flexible hours and overtime.

EEOC Statement

"Tampa General Behavioral Health Hospital is an Equal Opportunity Employer. Tampa General Behavioral Health Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."