Patient Access Representative

Your Experience Matters 

MercyOne Clive Rehabilitation Hospital is operated jointly with Lifepoint Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representativejoining our team, you're embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us 

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:  

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off 
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

How You'll Contribute 

• Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. 
• Interviews patients for all pertinent account information and verifies insurance coverage. 
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
• Distributes and explain forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. 
• Provides explanation of process and addresses concerns and questions. 
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification and authorization as necessary. 
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow-up.
• Research the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable. 
• Collects co-pays and other funds from patients based upon established criteria.

Qualifications & Requirements: High school diploma or equivalent required or 3 years of directly related experience may be substituted for the required education.

Schedule: Day Schedule 

EEOC Statement

MercyOne Clive Rehabilitation Hospital is an Equal Opportunity Employer. MercyOne Clive Rehabilitation Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.