Patient Access Representative

Patient Access Representative - Full Time

Your experience matters 

Lancaster Rehabilitation Hospital operated jointly with Lifepoint Health and Lancaster Hospital. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative, you will work under the direction of the Director of Business Development and Admissions Coordinator and be responsible for patient admissions, insurance verification and other insurance verification duties as directed.   You will be responsible for obtaining the necessary demographic information of the patient which may require interviewing patients or their representatives. This position is also responsible for preparing/processing admitting forms and keeps abreast of all new insurance updates and regulations.  

How you'll contribute 

A Patient Access Representative who excels in this role

• Collects patient demographic, insurance, and financial information. 
• Provides a positive first impression of the facility. 
• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner. 
• Distributes and explains forms, documents, and educational handouts to patients and families. 
• Verifies insurance benefits and obtains precertification/authorization as necessary. 
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service. 
• Protects patient privacy and confidentiality in all registration activities. 
• Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment. 
• Rapid learning and navigation of multiple software systems. 

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.

• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for:

• High School Diploma required. Some college preferred.

• Minimum of 2 years' experience in Admitting and/or medical insurance preferred.

• Experience in handling patient admissions preferred.

• Extensive knowledge of insurance and their benefits and admitting forms.

• Proficiency in recording admission reservations.

• Management experience preferred.

• Basic computer knowledge including Outlook, Excel, PowerPoint and Word

• Must be able to read, write, and speak the English language.

• Good communication skills.

• Ability to work harmoniously with other personnel.

• Ability to deal tactfully with patients, hospital staff and the general public.

• Med-Surg hospitals and systems (for profit and non-profit) knowledge desired

• Must be able to follow written and oral instructions.

• Must maintain a professional demeanor and appearance to reflect proper image for the hospital and the board members, medical staff, community leaders and fellow employees.

• Must have good organizational skills and analytical ability in order to interpret information, and carry out duties independently.

More about Lancaster Rehabilitation Hospital

Lancaster Rehabilitation Hospital is a 59-bed inpatient rehabilitation hospital that has been offering exceptional care to the Lancaster community. Lancaster Rehabilitation Hospital is proud to hold Joint Commission Certification, with specialty Stroke and Brain Injury Certification and programs. Lancaster Rehabilitation Hospital is also CARF (Commission on Accreditation of Rehabilitation Facilities) Certified, holding quality and outcomes to the highest degree.

EEOC Statement

"Lancaster Rehabilitation Hospital is an Equal Opportunity Employer. Lancaster Rehabilitation Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.