Patient Access Representative

Your Experience Matters 

Rehabilitation Hospital of Wisconsin is operated jointly with Lifepoint Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representativejoining our team, you're embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us 

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:  

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off 
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What we're looking for

We are seeking a detail-oriented Patient Access Representative to support the admissions process and ensure a smooth experience for patients, families, and referral partners. This role works under the direction of the Director of Business Development and the Admissions Coordinator and is responsible for coordinating patient admissions, verifying insurance benefits, and maintaining accurate admission documentation.  The ideal candidate is highly organized, customer-focused, and comfortable communicating with patients, families, insurance providers, and healthcare teams.

How You'll Contribute 

• Process referrals and coordinate patient admissions in a timely and efficient manner.
• Collect and record all necessary patient demographic and insurance information.
• Verify insurance eligibility, benefits, deductibles, and coverage details.
• Obtain pre-certification for inpatient rehabilitation stays when required.
• Pre-admit patients into the appropriate EMR and billing systems.
• Coordinate communication between admissions, clinical liaisons, case management, and other hospital departments.
• Notify appropriate staff of anticipated patient admissions and arrival times.
• Prepare and complete admission paperwork and obtain required patient signatures.
• Maintain accurate patient files and referral tracking documentation.
• Provide patients and families with information regarding insurance benefits and direct billing questions to the appropriate department.
• Maintain accurate referral, admission, discharge, and census records.
• Compile and distribute daily, weekly, and monthly admissions and referral statistics.
• Assist with referral tracking and communication with referral sources, physicians, and families.
• Maintain confidentiality of patient information in accordance with HIPAA regulations.
• Perform additional duties as assigned to support the effective operation of the facility.

Qualifications & Requirements: 

• High School Diploma required; some college coursework preferred.
• Minimum of 2 years of experience in patient admissions, healthcare registration, or medical insurance verification preferred.
• Experience with patient intake or hospital admissions processes preferred.
• Knowledge of insurance coverage, benefits, and authorization requirements.
• Experience with EMR or hospital information systems preferred.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong organizational, analytical, and multitasking skills.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively within a healthcare team environment.
• Knowledge of hospital systems and medical-surgical environments preferred.

Schedule: Day Schedule 

EEOC Statement

Rehabilitation Hospital of Wisconsin is an Equal Opportunity Employer. Rehabilitation Hospital of Wisconsin is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.