Patient Care Assistant (PCA) - Receptionist

Saint Mary's Regional Health System - 1808 W Main St, Russellville, AR 72801 - Cancer Center - Out Patient Clinic

Patient Care Assistant

Job Type: Full Time - Days

Schedule: Mon - Fri, 7am - 3:30pm

*1 year insurance authorization and billing, preferred*

Your experience matters:
Saint Mary's Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Care Assistant joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team:
Our unit fosters a positive, patient-centered environment that is built on teamwork, compassion, and clear communication. 
Staff members support one another, creating a culture where collaboration is valued, and everyone works together to provide safe, high-quality care.

How you'll contribute:
A Patient Care Assistant who excels in this role:

 Performs a wide variety of clerical and clinical duties including, but not limited to: 
-    Answering phones, receiving and giving information, retrieving medical records for scheduled consults. 
-    Processes referrals and schedules patient visits.
-    Register patients in EMR. 
-    Create new recurring accounts at the first of each month. 
-    Conduct patient or guarantor interviews, explain hospital policies, financial responsibilities and patient rights. 
-    Obtains all appropriate signatures for necessary paperwork. 
-    Obtains pre-certification and verification of insurance benefits on radiation therapy patients.
-    Follows up on insurance and or medical record information. 
-    Monitors patient flow. A
-    Assist patient's into exam rooms and document patient vitals. 
-    Collaborates with other health care professionals to assist as needed when delivering direct patient care in accordance with the standards and expectations of the institution. 
-    Performs basic patient care as delegated and supervised by an APRN, including monitoring vital signs, possible blood glucose measurements, and accurate intake/output recording.
-    Observes and promptly reports abnormal physical, mental, or emotional findings to nursing staff.
-    Keeps exam rooms clean, safe, and appropriately stocked.
-    Manages the tech desk; supports nursing/physician staff and department throughout.
-    Documents care and activities per unit standards.

-  Participates in performance improvement and required education; performs other duties as assigned.   

-    Performs other duties as assigned.

Additional Information
Populations Served: Young Adult, Middle Adult, Older Adult.
Protected Health Information Accessed: Demographic, Clinical, Insurance, Financial, Complete Medical Record.
Bloodborne Pathogens Exposure: Occupational exposure may be present for all employees in this role.
Physical Requirements (typical): Frequent standing, walking, reaching, keyboard entry, repetitive hand/arm and foot/leg movements, kneeling, and lifting/moving patients; occasional sitting and squatting; rare running or climbing. Near/far vision and depth perception frequent/constant; color distinction frequent.
Environmental Exposures: Occasional exposure to biohazardous waste, communicable diseases/pathogens, dust, gases/vapors/fumes, hazardous chemicals/medications; latex exposure frequent.

Why join us:
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
-    Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
-    Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
-    Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
-    Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
-    Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for:
Education: High School diploma preferred.
License: SRNA or EMT preferred.
Certifications: BLS required; Handle with Care preferred.

*1 year insurance authorization and billing, preferred*

Connect with a Recruiter:
Have questions? Please contact Tiffany Williams by emailing [email protected]

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.