Patient Care Coordinator- Full Time, Behavioral Health

Facility Name: TGH Behavioral Hospital

Schedule: Full Time

Your experience matters 

TGH Behavioral Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Care Coordinator  joining our team, you're embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute 

A Patient Care Coordinator who excels in this role:

• Coordinate care and communication with internal and external providers, including medical, psychiatric, family, school, social services, and community agencies.
• Provide timely clinical updates to the treatment team based on information from families, referral sources, and community partners.
• Maintain proactive, compliant communication with patients, families, and referral sources in accordance with HIPAA requirements.
• Provide post‑discharge follow‑up, build rapport, mentor patients, and encourage continued engagement in care.
• Execute structured post‑discharge follow‑up protocols, including early transition calls, scheduled outpatient coordination, ongoing check‑ins, and crisis response support.
• Participate in crisis intervention and de‑escalation efforts to ensure patient and staff safety when needed.
• Assist patients with social determinants of health needs, including housing, transportation, insurance, and access to community resources.
• Facilitate family engagement, including providing family sessions when clinically appropriate to support communication and treatment involvement.
• Complete required clinical assessments and documentation, including psychosocial evaluations, levels of care updates, safety screenings, and assigned tools.
• Actively contribute to treatment planning, psychosocial updates, and discharge/transition planning processes.
• Provide patient and family education regarding treatment services, program expectations, and the continuum of care.
• Support transitions of care by providing referrals, resource education, and warm handoffs to outpatient and community‑based providers.
• Collaborate effectively with the interdisciplinary team, including physicians, therapists, utilization review, nursing, and clinical services.
• Communicate treatment progress and length‑of‑stay considerations to utilization review and assist with authorization or denial processes as requested.
• Complete all patient and hospital documentation accurately, timely, and in compliance with regulatory, accreditation, and organizational standards.
• Always exhibit the company's core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.
• Other duties as assigned.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

• Education: Master's degree in Social Work, Counseling, or related field from an accredited school required. 
• License: Counseling or Social Work license required.
• Minimum of one year of experience in a psychiatric or mental health setting preferred. 
• CPR certification is required within 30 days of employment and prior to any patient contact.
• De-escalation certification is required within 30 days of employment and prior to any patient contact.

Connect with a Recruiter 

Not ready to complete an application, or have questions? Please contact Fomeika Ingram by emailing at [email protected].

EEOC Statement

"TGH Behavioral Hospital is an Equal Opportunity Employer. TGH Behavioral Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.