PRN Patient Access Representative

PRN Patient Access Representative 

Schedule: PRN (hours may vary and weekends are required)

Your experience matters 

Starr Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a PRN Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute 

A PRN Patient Access Representative who excels in this role:

• Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. 

• Verifies benefits, obtains authorizations as need and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. 

• Provides a positive first impression of the facility. 

• Ensures that all required demographic, billing, and clinical information is obtained and entered in the registration system in a timely manner.

• Distributes and explains forms, documents, and educational handouts to patients or family members.

• Verifies insurance benefits and obtains precertification /authorization as necessary. 

• Determines and accepts required payments (e.g. copays, deductibles) or refers to financial counseling as appropriate. 

• Communicates professionally in person and via phone; provides clear instructions and excellent customer service. 

• Protects patient privacy and confidentiality in all registration activities. 

• Participates in performance improvement and required education. 

• Works alternate shifts/areas as needed to support department operations.

• Performs other duties as assigned.  

• Perform frequent keyboard data entry, sitting, audible speech and hearing, frequent reaching and repetitive hand/arm movements with occasional walking, standing, sitting, squatting, pushing or pulling, and lifting or carrying up to 25lbs. 

• Occupational exposure to bloodborne pathogens may be present in this position. 

• Occasional exposure to biological and rare exposure to chemical hazards (e.g. dust, gases, vapors, or fumes) may be present in this position. Latex exposure is rare. 

What we're looking for 

• High school diploma or equivalent work experience is required. 

• Rapid learning and navigation of multiple software systems. 

• Critical thinking skills and decisive judgment.

• Ability to work with minimal supervision in a fast-pace environment. 

• Ability to communicate effectively in English (read, write, speak, and understand). 

• Ability to learn and navigate multiple software systems. 

• Ability to complete the Skills Competency Checklist with 90 days of hire. 

More about Starr Regional Medical Center 

Starr Regional Medical Center is a 118-bed acute hospital that has been offering exceptional care to Athens and Etowah, Tn community for over 50 years. 

EEOC Statement

"Starr Regional Medical Center and Starr Regional Health and Rehab is an Equal Opportunity Employer. Starr Regional Medical Center and Starr Regional Health and Rehab is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.