Program Coordinator Exempt

Coordinator assess the needs of walk-in and phone callers to ensure their referral to the service or resource to best address those needs. Coordinator assists in scheduling initial psychiatric assessment on patients seeking treatment of substance abuse, dual diagnosis or psychiatric or emotional disorders and presents symptoms to psychiatrist for best recommendation of care. Coordinator refers and triages patients to other sources of treatment when appropriate. Coordinator answers all inquiry calls regarding treatment and the facility, presents treatment options, documents calls and sets appointments for callers seeking treatment. Coordinator works with the business office to ensure smooth transition into the admission process. 

Education: High school degree or equivalent

License: valid driver's license

Additional Requirements:  CPR certification and Crisis Prevention Training (CPI) within 30 days.  May be required to work flexible hours and overtime.  With proper credentials, Coordinator may be required to complete vitals check on patients.   

Compliance:

• Understands and adheres to hospital compliance plan and code of conduct. 
• Respects confidentiality at all times; follows HIPAA guidelines for disclosing information. 
• Adhere to facility, department, corporate, personnel and standard policies and procedures. 
• Treats all patients, visitors, and co-workers with dignity and respect. 

• Always appears professional. Wears name badge at all times. Adheres to uniform standards if applicable.   

Teamwork 

• Takes initiative to helps the team, is flexible when asked to assist in other areas. 
• Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations.  
• Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment. 
• Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc. 

Customer Service 

• Assumes responsibility for maintaining a clean, safe environment.  Demonstrates knowledge of the facility and services provided. 
• Greets all customers in a positive manner and demonstrates sensitivity to customer's needs.  
• Answers telephone appropriate to department guidelines and avoids excessive transfers.  
• Provides superior customer service while never crossing therapeutic boundaries. 

• Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner. 

Accountability 

• Adheres to attendance requirements. Utilizes correct procedure for taking time off.   
• Attends departmental and staff meetings as required. 
• Is accountable and shows pride in work; strives to do more than the minimum required.  Shows initiative and completes work in a timely and accurate manner.   
• Acknowledge mistakes and demonstrates willingness to learn and correct them.   
• Demonstrates passion and hustle in all work. 

LifePoint Health is a equal opportunity employer and provides a fair and equal opportunity for employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.