Receptionist

Community Medical Center 

Receptionist

Job Type: Full-time 

Reports to: Office Manager/Supervisor or Dept Director

 Position Summary:

This role provides administrative support by performing receptionist duties, clerical tasks, customer service functions, and non-technical duties within Practices or Departments. The position requires critical thinking, decisive judgment, and the ability to work independently with minimal supervision, especially in stressful environments. 

Position Functions:

• Greet patients and visitors warmly, providing a positive first impression of the medical practice.  
• Answer phone calls, respond to inquiries, and directs calls to appropriate staff members.
• Schedule patient appointments, manage the calendar for healthcare providers, and ensure efficient use of time slots.  
• This includes rescheduling and canceling appointments as necessary.
• Maintain patient records, process patient intake forms, and accurate insurance information.  
• Ensure that all patient information is kept confidential and secure.
• Serves as a liaison between patients and healthcare providers, ensuring clear communication regarding patient needs and appointment details.  
• Maintain open line of communication with staff and physicians.
• Provides excellent customer service by addressing patient concerns, managing wait times, and ensuring a comfortable environment in the reception area.
• Performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing documents and correspondence, photocopying, scanning, and faxing.
• Organizes, coordinates, and schedules meetings and appointments. 
• Keeps office area neat and tidy and monitors and orders office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
•  Attends and participates in staff meetings, in-service, projects and committees as assigned.
• Adheres to and supports policies and procedures.
• Works scheduled shifts including overtime, when necessary.
• Maintains a neat and professional appearance in compliance to the existing dress code.
•  Performing other tasks as assigned

Minimum Qualifications:

• High School Diploma or equivalent acceptable; Associate's degree preferred
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. 
• Must be able to work in a stressful environment and take appropriate action. 
• Previous experience in a medical office or customer service role is preferred, with a strong understanding of healthcare front desk operations.

• Strong communication and interpersonal skills are crucial for interaction with patients and staff effectively.  Empath and professionalism are key traits for success in this role.

   

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Student Loan Repayment and Tuition Assistance for qualified applicants
• Professional development opportunities, cross-training and CE dollars
• And much more...
   

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Community Medical Center is a leading healthcare system with 151 beds offering adult and pediatric treatments and technology combined with medical specialties and certifications often only available in major cities.
 

Where We Are:

Nestled in the Rocky Mountains of western Montana, Missoula is between Glacier and Yellowstone National Parks. Our diverse community serves as western Montana's hub for education and healthcare and offers the perfect blend of four-season outdoor recreation, small town charm and big city amenities.

EEOC Statement:
Community Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.