Referral Coordinator

USW Union Position - Pay range $18.78 - $22.48

Your experience matters

At UP Health System - Marquette, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

About Us

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hospital in Marquette, MI and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.

How you'll contribute

The Referral Coordinator coordinates the scheduling of complex multidisciplinary care across the hospital for all established patients receiving comprehensive cancer care.

Qualifications and requirements

Education: Associates Degree
*Years of relevant experience may be substituted for education
Requires a focus on customer service during all patient and customer interactions. Also requires effective utilization of patient information, billing systems, coordination of insurance documentation, management of patient records and department schedules and effective management of a high volume of incoming telephone calls.

Minimum Work Experience:
2 Years experience in a healthcare setting
2 Years experience in an oncology setting (Preferred)

Essential functions:

• Processes and coordinates all insurance referrals and/or pre-certifications.

• Facilitates patient appointments with specialists, lab, imaging, rehab/PT, and all other recommendation/requirements for patient care.

• Serves as a resource for patients and others; responds to all requests for information.

• Manages patient files, records, billings, and department schedules.

• Effectively manages high call volume; maintain focus on customer service.

• Ability to identify critical issues and exercise independent judgement

• Demonstrated detail orientation with the ability to analyze, problem solve, organize, and manage multiple priorities

• Ability to follow up and complete all tasks

• In partnership with the patient, navigates the health care system including facilitating communication among patients, family, patient care team, multiple clinical departments and providers.

• Triages a large number of incoming phone calls and multiple scheduling work queues to assure patients receive coordinated, sequential, timely care.

EEOC Statement:

UP Health System - Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.