Risk Management and Quality Director

Copper Springs East (Gilbert)

Job Title: Risk Management and Quality Director
Job Type: Full Time, exempt

Your experience matters
At Copper Springs, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities.

What we offer
Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:
• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
• Competitive paid time off
• Income-protection programs, such as life, accident, critical-injury insurance, short-and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

How you'll contribute
Directs the department's activities and resources to achieve departmental and organizational objectives.

ESSENTIAL FUNCTIONS:

• To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
• Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.
• Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives.
• Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.
• Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding. Coordinates and directs internal/external audits.
• Creates and fosters an environment that encourages professional growth.
• Integrates evidence-based practices into operations and clinical protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Additional Information:

• Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
• Access to and/or works with sensitive and/or confidential information.
• Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

SUPERVISORY RESPONSIBILITIES:

Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.

Minimum Qualifications

Education:

• Bachelor's Degree in related field preferred
• Applicable work experience may be used in lieu of education

Licenses/Certifications:

• BLS

Skills & Experience:

Business Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Able to compute rates, ratios, and percentages, and interpret or create graphs.

Computer Skills

• Moderate proficiency with electronic mail, word processing, data entry, spreadsheets, and graphics applications. Able to create, maintain, and incorporate basic functions into documents, spreadsheets, databases, and presentations to support business objectives.

Communication Skills

• Frequently communicates complex information and interacts with management. Capable of presenting, resolving, and addressing sensitive situations, as well as motivating and persuading others.

Problem-Solving

• Handles varied and complex problems requiring analysis and interpretation. Solutions rely on knowledge, skills, established practices, and general precedent.

Departmental Impact

• Decisions directly affect the management and operations of a department. May contribute to business and operational decisions within the department.

Independent Judgment

• Establishes goals and priorities for the functional area. May provide recommendations for departmental policies, practices, and programs. Makes decisions and resolves issues on behalf of others.

Project Planning & Organization

• Manages multiple projects simultaneously, including task delegation, project oversight, and resource allocation.

PHYSICAL AND MENTAL DEMANDS

The physical demands described below represent those required to successfully perform the essential functions of the job. Reasonable accommodations may be made for individuals with disabilities.

While performing job duties, the employee may occasionally be required to stand, walk, sit for extended periods, use hands to handle or feel objects and tools, reach with hands and arms, climb stairs, balance, stoop, kneel, bend, crouch, crawl, speak, or hear. Occasional lifting and/or moving of up to 20 pounds is required. Extended computer use may involve repetitive upper-body motion. Vision requirements include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT & TRAVEL REQUIREMENTS

• The work environment characteristics listed below are representative of those encountered while performing essential job functions. Reasonable accommodations may be made for individuals with disabilities.
• Works in a well-lit, ventilated, climate-controlled office environment with routine office equipment; some equipment may have moving mechanical parts.
• In a hospital environment, may be exposed to hazards such as bloodborne pathogens, contagious illnesses, toxic chemicals, and biohazardous materials, necessitating strict safety precautions and protective equipment.
• Noise levels are typical of office and/or hospital settings.
• Minimal overnight travel (up to 10%) by land and/or air is required.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.