Scheduler - Urology

Your experience matters 

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Scheduler joining our team, you're embracing a vital mission dedicated to making communities healthier ^®.  The Scheduler coordinates patient appointments, verifies insurance, and ensures accurate scheduling to support efficient clinical operations. This role is essential in delivering a seamless experience for both patients and providers. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

 

More about our team 

At Raleigh General Hospital people are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.

 

How you'll contribute 

A Scheduler who excels in this role will:

• Coordinate patient scheduling for testing, procedures, and admissions, ensuring alignment with provider availability, facility capacity, and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications, accurately documenting approval details within scheduling and registration systems.
• Collect and maintain precise patient insurance and demographic information to support efficient registration and billing accuracy.
• Serve as a primary point of contact for incoming calls, providing timely and professional assistance to patients, providers, and internal staff.
• Communicate scheduling requirements, special instructions, and preparation details to patients and physician offices to ensure readiness for services.
• Identify and address insurance network issues or benefit limitations, notifying patients and provider offices of any potential coverage concerns.
• Review and manage daily scheduling reports to confirm staff, equipment, and time availability for all scheduled services.

Schedule: Full time, Varied Shifts 

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Professional Development: Ongoing learning and career advancement opportunities.
  
   

What we're looking for

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.
• Prior scheduling experience in a healthcare environment strongly preferred.
• Knowledge of medical terminology, insurance verification, and billing processes preferred.
• Strong computer proficiency, including experience with scheduling or electronic health record (EHR) systems.
• Excellent organizational and time management skills, with the ability to prioritize in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills.
• Detail-oriented with the ability to work independently, exercise sound judgment, and maintain accuracy under pressure.

More about Raleigh General Hospital

 

Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission, the nationally recognized accrediting agency for healthcare facilities. Raleigh General Hospital also offers instructional programs for nursing students as well as numerous allied health student extern programs.

EEOC Statement

"Raleigh General Hospital is an Equal Opportunity Employer. Raleigh General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."