Scheduler

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Clark Regional Medical Center is a 79 bed community hospital featuring updated technology including new and expanded services such as Diagnostic Services, larger capacity Emergency Services, home-like Labor and Delivery Suites, and a skilled nursing facility. The campus also includes a 45,000 square foot Medical Plaza housing the Clark Clinic, Diagnostic Center for Women, Center for Rehabilitation, Specialty Clinic and Anticoagulation Clinic. 

Where We Are: 

Winchester offers a truly original experience to all with so much to do and see. Just a short drive from Lexington, the "Horse Capital of the World," and the Red River Gorge, you can experience all the beauty and excitement nature has to offer.  

Why Choose Us: 

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees 

• Competitive Paid Time Off / Extended Illness Bank package for full-time employees 

• Employee Assistance Program - mental, physical, and financial wellness assistance 

• Tuition Reimbursement/Assistance for qualified applicants 

• Membership discounts with local gyms and community businesses 

• And much more... 

Position Summary: 

Centerpoint Medical Group Call Center Agents serve as the first point of contact for patients; providing information, scheduling appointments, and addressing inquires.  They play a crucial role in ensuring efficient and patient-centered communication within the healthcare system. 

Essential Duties and Responsibilities: 

• Answering incoming calls from patients or other healthcare facilities while following the best practices of AIDET customer service, provide information, assistance, and support.  

• Schedule patient appointments and coordinate with healthcare providers and clinical staff.  

• Route incoming calls to appropriate clinic departments/extension. 

• Verify patient demographic and insurance information. 

• Document patient interactions, inquires, and appointment details accurately. 

• Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality. 

• Adhere to the policies and procedures set forth in the Revenue Cycle Guidelines:  Best Practices as defined in Business Practices Section 1.2 Etiquette and Telephone communications: and Revenue Cycle:  Scheduling and Patient Pre-Visit Financial Clearance Section 2.1. 

• Handle patient complaints and concerns professionally and empathetically. 

• Provide basic medical information and directions to patients as appropriate. 

• Collaborate with clinical and administrative teams to resolve patient issues. 

• Other related duties within the designated scope of practice. 

Reports to: Call Center Supervisor 

FLSA: Non-Exempt 

Education and/or Work Experience: 

• High school diploma or equivalent; relevant post-secondary education is a plus. 

• Strong communication and interpersonal skills. 

• Proficiency in using call center software and electronic health records (EHR) systems. 

• Knowledge of medical terminology and basic healthcare processes. 

• Empathy, patience, and a customer-centric approach to patient care. 

• Strong attention to detail and analytical skills. 

• Knowledge of healthcare compliance and regulations, including HIPAA. 

• Ability to work independently and as a part of a team. 

• Requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision.  

• Must be able to work in a stressful environment. 

• License:  N/A 

• Certification:  N/A 

Physical Requirements: 

• Sit or stand for extended periods of time. 

• Must be able to listen and speak clearly in person and on the telephone. 

EEOC Statement: 

Clark Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.