Senior Analyst, Transformation

POSITION SUMMARY:

This role collaborates with executives, business and clinical leaders, subject matter experts, and technical teams to define functional requirements, lead application design, design/perform/manage testing, and manage project activities for healthcare related initiatives. Responsibilities also include developing and delivering training materials and serving as a product expert for assigned applications. 

Essential Functions:

• Requirements Gathering & Solution Design:
  Analyze current clinical and operational workflows, gathering business and regulatory requirements from stakeholders. Design future state solutions, including user interfaces, data models, business rules, metrics, and system integrations. Collaborate with developers, clinical informaticists, and other analysts to translate requirements into actionable solution designs.

• Process Improvement & Change Management:
  Collaborate with cross-functional teams to identify operational barriers and develop strategies for process improvement. Facilitate approval and execution of transformation strategies, including change management for process and technology adoption. Develop and implement change management strategies to support solution implementation and staff engagement. Proactively identify risks (e.g., compliance, patient data privacy) and work with respective teams to develop mitigation plans.

• Data Analysis & Reporting:
  Partner with leaders to develop project-related KPI reporting processes (e.g., patient outcomes, operational efficiency). Execute and/or facilitate ad-hoc data/business analysis to help executives and leaders interpret results. Communicate value capture/savings results to leadership.

• Quality Assurance/Testing:
  Develop and execute test plans to validate solution functionality, performance, and compliance with solution expectations and healthcare regulations (e.g., HIPAA). Facilitate user acceptance testing, ensuring solutions meet clinical and/or operational needs. Monitor solution metrics and reporting to validate successful implementation and patient safety outcomes.

• End User Training and Support
  Create and deliver training materials and workshops for end users. Provide ongoing support and troubleshooting for deployed solutions. Solicit feedback from stakeholders and end users to drive continuous improvement

• Project Leadership:
  Communicate effectively with stakeholders. Lead and coordinate project design and planning activities, including timeline development and milestone tracking. Partner with stakeholders to ensure alignment on project objectives and deliverables. Manage activities with urgency. Document meeting outcomes, action items, and owners, ensuring alignment with project objectives, healthcare regulations, patient safety standards. 

• Technology & Vendor Management:
  Maintain relationships with internal and external technology vendors and partners. Lead/support technology architecture strategy for initiatives, ensuring scalability, reliability, and performance. Ensure compliance with healthcare regulations and industry standards (e.g., HIPAA, HITECH).

Additional Information:

• Provides regular and reliable attendance.

• Performs other duties as assigned.

• Access to and/or works with sensitive and/or confidential information.

• Exhibit a working understanding of healthcare regulatory and compliance items (e.g., HIPAA). Skilled in the application of policies and procedures.  Knowledge of Business Office Standards and Recommended Practices.

SUPERVISORY RESPONSIBILITIES: 

Not Responsible for supervising employees.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education:

• Bachelor's Degree in Computer Science, Industrial/Process Engineering, Financial Analysis, or related field.

• Preferred but not mandatory: MBA or advanced degree in a relatable field (e.g. MHA).

Experience:

• Minimum of 8-10 years of progressive experience in technology transformation/solution delivery within an acute care healthcare setting.

• Proven track record of providing project leadership for large-scale technology initiatives and cross-functional teams.

Preferred Certifications: 

• Project Management Professional (PMP)

• Lean Six Sigma or similar process improvement certification

• FACHE (Fellow of American College of Healthcare Executives)

Licenses: N/A

Skills and Abilities:

• Strong knowledge of healthcare systems, clinical/operational workflows, and regulatory requirements.

• Applicable experience in technologies, data analytics, change management and solution delivery/project management.

• Effective communication, leadership, and stakeholder management skills.

Decision Making:

• Department Specific Impact -- Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

• Organizational Impact -- Decisions have significant, broad implications for the management and operations across facilities and/or centralized functions at the Enterprise level. This position contributes to execution on the overall strategy and direction for the organization.

Nature of Problems:

• Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using ability to partner with other knowledge experts (internal or external to the organization), along with using personal knowledge and skills and general precedents and practices.

Independent Judgement:

• Functional Independent Judgement - As applicable for the initiative, may make recommendations for department policies, practices, and programs. Makes appropriate and applicable decisions for and/or resolves problems for others, as appropriate.

Planning/Organization:

• Project Management -- Handles multiple projects simultaneously including task delegation, project oversight, and resource allocation.

PHYSICAL AND MENTAL DEMANDS: (standard language)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: (standard language)

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Noise level in the work environment is typical for an office and/or hospital environment.

Overnight travel may vary (0%-40%, depending on the initiative) by land and/or air