Senior Patient Access Representative

Valley View Medical Center

Job Title: Senior Patient Access Representative

Job Type: Full-time

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Valley View Medical Center is a state-of-the-art hospital is licensed with 52 medical/surgical beds, 12 acute rehabilitation beds, 12 intensive care beds, and an eight-bed labor, delivery and post-partum unit, and is the only all private bed hospital in the area.

Where We Are:

The Tri-State area has sunshine almost every day of the year. The beautiful clear skies, breathtaking sunsets on mountains to the east and west of us, and a mixture of the Great Outdoors along Arizona's West Coast (the Colorado River) plus bountiful indoor activities provide something to do for everyone of any age.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more

Position Summary:

A Senior Patient Access Representative is responsible for coordinating the daily operations of the Patient Access Area. Provide new hire training and to assist staff with training as needed. In addition, responsible for knowing/doing all aspects of the Patient Access job duties. Responsible for the accurate registration of all patients seeking access to hospital services. Will also be responsible for answering and transferring calls to the appropriate departments. Assists in up front collections of time of service.

Reports to: Director Patient Financial Services
FLSA: Non-exempt

Essential Functions:

• Handle up-front collections inquiries, including calling insurance companies to obtain deductible and co-pay amounts for patient responsibility. Call patients to make them aware of up-front payment responsibilities.
• Assist in the successful resolution of bill payment in the most expedient manner, maintaining a current understanding of all available options, including payment arrangements and marketing financial alternatives to patients.
• Ensure all actions are thoroughly documented on all patient accounts.
• Assist self-pay patients with up-front financial payments.
• Assist in registration and admission of patients requiring access to hospital services, as needed.
• Assist PFSD in creating staff schedules and ensure adequate coverage.
• Model AIDET guidelines in all interactions with patients and ensure staff adherence to AIDET.
• Promote and demonstrate excellent customer service.
• Assist management in establishing, implementing, and maintaining departmental goals related to Patient Access.
• Oversee daily registration area activities to ensure department standards are met.
• Provide new hire training and assist the PFSD in educating registration staff on any changes pertinent to their roles.
• Make yourself available to provide staff with tools and training to meet accuracy goals, minimize registration errors, and reduce claim rejections and avoidable denials.

Minimum Qualifications:

Education:

• High School Diploma or equivalent is required.

Required Skills:

• Excellent organizational, communication, interpersonal and problem-solving skills.
• Knowledge of third-party payer admissions and registration requirements, as well as general understanding of medical terminology and procedures

Minimum Work Experience:

• Previous clerical, collections and credit experience; knowledge of healthcare accounts receivable billing and collections, experience with automated systems applications.
• Minimum 4 years experience supporting hospital patient access staff. Experience with training staff and developing training curriculum material.
• Ability to work with multiple lines of leadership; excellent written and verbal communication skills; demonstrates understanding of health care as it relates to Patient Access and Registration.
• Ability to set priorities and multi-task; maintain composure in difficult situations; handle confidential matters with tact.
• Proficient in using computers, electronic devices, telephones, and fax machines.

EEOC Statement:

Valley View Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.